Global Network Operations Engineer – 24x7 Shift

BT Group; Chippenham; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Annual bonus 10%

Private GP 24/7 for you and family

Carers leave up to 2 weeks

Maternity/Paternity/Adoption leave – 8

Job summary

BT Group in Chippenham is seeking an Operations Shift Engineer to support a resilient and secure global data network on a 24x7 shift pattern. The role requires 2nd line incident support, strong Cisco routing knowledge, and experience with DDI, Palo Alto and Nokia firewalls, plus WAN optimisation and ITIL familiarity.

You will work onsite, collaborating with cross-functional teams and stakeholders to sustain service availability and security.

Qualifications

• CCNA level or equivalent with experience configuring and operating Cisco routers.
• Experience with DNS, DHCP, IPAM, Palo Alto and Nokia firewall technologies.
• Experience with WAN optimisation technologies and devices.

Responsibilities

• Resolve technical and service issues across a complex global IP network, coordinating with internal teams and ensuring clear communication throughout.
• Produce accurate, timely operational and performance reporting to support service availability targets.
• Provide 2nd line incident support, including fault prioritisation, diagnostics, and escalation of complex issues to operational management.
• Maintain strong working relationships with customers, suppliers, and internal stakeholders while ensuring compliance with security, regulatory, and safety policies.
• Deliver Service Operations activities, ensuring 24/7 coverage on a shift rotation basis and aligning services to customer requirements.
• Support tactical improvements by contributing to process enhancements, proactively learning new network technologies, and assisting in refining support systems and procedures.
• Maintain accurate operational, contractual, and security documentation to support effective service delivery and compliance.

Skills

CCNA level

Cisco routers

DDI platforms

Firewall technologies

WAN optimisation

Job description

BT Group in Chippenham is seeking an Operations Shift Engineer to support a resilient and secure global data network on a 24x7 shift pattern. The role requires 2nd line incident support, strong Cisco routing knowledge, and experience with DDI, Palo Alto and Nokia firewalls, plus WAN optimisation and ITIL familiarity.

You will work onsite, collaborating with cross-functional teams and stakeholders to sustain service availability and security.