Associate Network Analyst

Visa; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading payments technology company is seeking an Associate Network Analyst in Basingstoke. The role involves monitoring network issues and adhering to incident management processes. Candidates should have a Bachelor's degree or relevant experience, coupled with analytical and communication skills. Understanding of Cisco and Juniper devices is necessary, along with familiarity with ServiceNow. This is an on-site position requiring effective collaboration and constant prioritization of tasks.

Qualifications

• Bachelor's degree or 3+ years of relevant work experience are required.
• You should have a basic understanding of routers, switches, firewalls, and cloud technology.
• Knowledge of ServiceNow or similar systems is preferred.

Responsibilities

• Communicate effectively during the incident management process.
• Follow documented support procedures and manage issues to resolution.
• Track and resolve incident tickets in the management system.

Skills

Analytical mindset

Time management

Communication skills

Attention to details

Education

Bachelor's degree or 3+ years of relevant work experience

Tools

ServiceNow

Cisco devices

Juniper Networks devices

Job description

Overview

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you.

Job Description

As a member of the Global Network Operations Centre (GNOC) team, the Associate Network Analyst will perform shift work to detect, mitigate or notify and escalate network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires a basic understanding of how logical and physical connectivity issues can affect transaction quality of Visa Clients. You will be able to explore many latest technologies that support the Visa Operations, such as SD-WAN, Cloud, and various payment products and services.

Responsibilities

• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process.

• Follow documented support procedures, managing each issue to a resolution or passing over to the next shift to maintain established service levels.

• Track, update, and resolve all assigned incident, change, and problem tickets in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Properly escalate to support groups based on criticality and exposure.

• Basic understanding of all Visa-proprietary as well as industry-standard tools to support monitoring and response for client and Visa brand issues.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience

• Good common sense and analytical mindset, good time management and attention to details when documenting incident handling progress.

• Basic understanding of routers, switches, firewalls, load balancers, cloud technology.

• Basic knowledge of Cisco and Juniper Networks devices with hands-on experience of logging in to those devices.

• Basic knowledge of ServiceNow or other incident and change management system.

• Excellent verbal, written communication, organisational skills, ability to prioritise a constantly changing workload.

Preferred Qualifications

• Preferred: Cisco CCNA, Juniper JNCIA, AWS, ITIL certification.

• Desirable: Any experience of network automation, especially Python , Ansible based.

• Desirable: Previous experience in Network Operations.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.