Network Engineer (Game Support)

PlayStation Global; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Sony Interactive Entertainment in London is seeking a Network Engineer/Developer Relations specialist to support partners across PlayStation services. You will collaborate with cross-region teams, provide technical guidance, investigate issues, and help improve the developer experience.

The role requires strong knowledge of APIs and networking, excellent communication, and the ability to work in an international environment. Prior gaming industry experience is a plus.

Qualifications

• Familiarity with APIs, web services, networking concepts, or online service technologies.
• Experience in digital technologies, software development, technical support, or the gaming industry.
• Strong technical problem solving and analytical skills.
• Excellent verbal and written communication abilities for varied audiences.
• Strong organizational and time-management skills across time zones.
• Ability to work in an international and multicultural environment.
• Proactive, collaborative, and adaptable with changing priorities.
• Strong attention to detail.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Provide technical support and guidance to developers and publishers across PlayStation platforms.
• Develop and maintain understanding of PlayStation network services, APIs, tools, and technologies.
• Investigate technical issues and coordinate escalations with internal teams.
• Collaborate with regional teams to resolve partner issues and improve developer experience.
• Act as a technical liaison between developers, publishers and internal groups.
• Gather and communicate partner feedback and opportunities for improvement to engineering and product teams.
• Contribute to development and improvement of developer-facing tools, services, and documentation.
• Participate in project work, enhancing tools, creating solutions, and automating workflows.
• Deliver technical training and presentations to developers and publishers.

Skills

APIs & web services

Networking concepts

Technical support

Gaming industry experience

Communication skills

Multicultural teamwork

Problem solving

Attention to detail

Time management

Education

Bachelor’s degree or equivalent practical experience

Job description

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

The SIE Developer Technology Group brings together specialists across a range of technology and platform-specific areas, including Graphics, Systems, Submission, and Network technologies. We support game developers and publishers by resolving technical challenges, improving development processes, and providing solutions that help partners successfully develop and release content on PlayStation platforms.

The Network team works closely with first- and third-party developers and publishers, providing technical guidance on PlayStation network services, APIs, tools, and related technologies.

Job Description

As a member of the Network team, you will:

• Provide technical support and guidance to developers and publishers across all PlayStation platforms through our support portal, online channels, on-site visits, training sessions, and industry events.
• Develop and maintain a strong understanding of PlayStation network services, APIs, tools, and technologies, helping partners interpret documentation and implement solutions correctly.
• Investigate technical issues, identify appropriate solutions, and coordinate escalations with relevant internal teams where required.
• Collaborate with teams across SIE regions to resolve partner issues and develop solutions that improve the developer experience.
• Act as a technical liaison between developers, publishers, and internal groups including Third Party Relations, Store Operations, Consumer Services, Policy, Product, and SDK teams.
• Gather, document, and communicate partner feedback, recurring technical challenges, and opportunities for improvement to engineering and product teams.
• Contribute to the development and improvement of developer-facing tools, services, documentation, and internal processes.
• Participate in project and software development work, including enhancing existing tools, creating new solutions, and automating internal workflows.
• Deliver technical training and presentations to developers and publishers, including at partner meetings and developer events.

Required

• Familiarity with APIs, web services, networking concepts, or online service technologies.
• Experience in digital technologies, software development, technical support, or the gaming industry.
• Strong technical problem-solving and analytical skills, with the ability to investigate complex issues methodically.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to a range of audiences.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and collaborate across teams and time zones.
• Ability to work effectively in an international and multicultural environment.
• Proactive, collaborative, and approachable, with strong relationship-building skills.
• Flexible and adaptable, with the ability to respond effectively to changing priorities and requirements.
• Strong attention to detail.
• Bachelor’s degree or equivalent practical experience.

Nice to Have

• Experience in developer relations, developer support, technical support, or another partner-facing technical role.
• Experience with game development, production, or release management.
• Experience delivering technical training, presentations, or developer-facing documentation.
• An interest in emerging technologies, online gaming, network services, and broader industry trends.

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