Repair Center Technical Engineer – Diagnostics

PlayStation; Greater London; Hybrid; GBP 55,000 - 76,000; Full time

Benefits offered by this job

Discretionary bonus opportunity

Private Medical Insurance

25 days holiday per year

On Site Gym

Free soft drinks

Access to cycle garage and showers

Job summary

Sony Interactive Entertainment (SIE) specializes in PlayStation hardware and network services, with a central London head office for the Technical Services department. The Technical Product Support Engineer will support repair-centre operations across Europe, the Middle East and Australia, providing engineering help, diagnostics, and KPI-driven improvements.

You will work with HQ and partners on new models, diagnostic tools, and firmware, ensuring efficient repairs and high-quality service

Qualifications

• 2+ years in electronics or manufacturing environments or graduate with skills.
• Understanding software install/configuration and error logs.
• Hardware faults at circuit-board level and diagnostics.
• Experience with electronic hardware tools and equipment.
• Ability to troubleshoot embedded systems and hardware/software balance.
• Experience introducing new technical equipment into repair environments.
• Ability to manage firmware releases to repair centres.

Responsibilities

• Provide continuous technical support to repair partners on diagnostic tools and processes.
• Collaborate with technical teams to resolve field issues.
• Distribute and manage technical equipment to repair partners per security policy.
• Offer technical guidance for new product introductions and launches.
• Support new operational setups and maintain repair processes.
• Review technical requirements with repair centres and ensure compliance.
• Assist users of internal applications and troubleshoot accordingly.
• Provide training on new models and equipment to repair centres.
• Drive repair-partner process improvements to hit KPIs.
• Improve production flow, assembly, and testing in repair centres.
• Prepare materials for technical meetings and follow up actions.
• Provide ad hoc analytical support when needed.

Skills

Electronic engineering

Hardware troubleshooting

Problem solving

Fast learner

Team collaboration

Firmware distribution

Software installation knowledge

Embedd ed systems experience

Tools

Jira

Confluence

Job description

Sony Interactive Entertainment (SIE) specializes in PlayStation hardware and network services, with a central London head office for the Technical Services department. The Technical Product Support Engineer will support repair-centre operations across Europe, the Middle East and Australia, providing engineering help, diagnostics, and KPI-driven improvements.

You will work with HQ and partners on new models, diagnostic tools, and firmware, ensuring efficient repairs and high-quality service