Network & Cloud Automation Engineer

SIG plc; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + 8 bank holidays

Company pension up to 7.5%

Life assurance (up to 4x salary)

SIG Share Incentive Plan

Employee discounts

Structured development via Operations/

Job summary

SIG PLC is seeking an IT Infrastructure professional to join the UK IT Team, delivering reliable systems, handling 3rd line incidents and driving automation across on‑prem and cloud components. You will work with internal teams and external providers to implement updates, monitor performance, and document policies.

The role emphasizes troubleshooting, project support, and proactive improvements while maintaining SIG standards across 170+ branches and offices in the UK.

Qualifications

• Experience supporting LAN/WAN, Wi-Fi, routing and firewalls in an enterprise environment.
• Experience supporting VoIP and unified communications, Cisco Webex Calling preferred.
• Working knowledge of Cisco CLI; CCNA or equivalent preferred.
• Strong troubleshooting and problem-solving abilities with practical resolutions.
• Familiarity with IT service management: incident, problem, change, configuration.

Responsibilities

• Deliver and maintain highly reliable systems infrastructure; advise on resource management.
• 3rd line incident response and ticket handling for IT systems issues.
• Create, edit and react to system alerts and incident escalations.
• Review hot fixes, updates and upgrades by 3rd party providers.
• Develop documentation, policies and procedures.
• Collaborate with IT teams and stakeholders on issues/projects.
• Develop automation and AI-assisted tools to simplify deployment and monitoring.

Skills

LAN/WAN/WiFi

Firewall technologies

VoIP/UC (Cisco Webex)

Cisco CLI

CCNA

ITSM processes (incident, problem, etc

Automation and AI tooling

Project/Programme delivery

Microsoft 365/Entra ID/Teams

Job description

SIG PLC is seeking an IT Infrastructure professional to join the UK IT Team, delivering reliable systems, handling 3rd line incidents and driving automation across on‑prem and cloud components. You will work with internal teams and external providers to implement updates, monitor performance, and document policies.

The role emphasizes troubleshooting, project support, and proactive improvements while maintaining SIG standards across 170+ branches and offices in the UK.