Neighbourhood Support Officer: Admin & Customer Care

Beighton

Sheffield

On-site

GBP 24,000 - 29,000

Full time

8 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Sheffield City Council is seeking a proactive Neighbourhood Support Officer to assist neighbourhood teams in delivering high-quality services to residents across the city. You will handle inquiries, manage records, and support meetings and community facilities with a focus on accuracy and responsiveness.

The role emphasizes strong customer service, clear communication, and teamwork within a public sector environment.

Qualifications

Experience in a customer-focused environment.
Strong administrative and IT skills.
Clear written and verbal communication.
Remains calm and professional under pressure.

Responsibilities

Providing excellent customer service to residents, partners and colleagues.
Responding to enquiries by telephone, email and in person.
Processing customer information and maintaining accurate records.
Processing correspondence, complaints and enquiries within agreed timescales.
Supporting meetings and events, including diary management and note taking.
Producing documents, reports and communications using a range of IT systems.
Assisting with financial administration, invoices, payments and budget monitoring.
Supporting the management of community facilities, garages and communal spaces.
Working closely with colleagues and partners to ensure effective neighbourhood service delivery.