Neighbourhood Support Officers

Beighton; Sheffield; On-site; GBP 24,000 - 29,000; Full time

Job summary

Sheffield City Council is seeking a proactive Neighbourhood Support Officer to assist neighbourhood teams in delivering high-quality services to residents across the city. You will handle inquiries, manage records, and support meetings and community facilities with a focus on accuracy and responsiveness.

The role emphasizes strong customer service, clear communication, and teamwork within a public sector environment.

Qualifications

• Experience in a customer-focused environment.
• Strong administrative and IT skills.
• Clear written and verbal communication.
• Remains calm and professional under pressure.

Responsibilities

• Providing excellent customer service to residents, partners and colleagues.
• Responding to enquiries by telephone, email and in person.
• Processing customer information and maintaining accurate records.
• Processing correspondence, complaints and enquiries within agreed timescales.
• Supporting meetings and events, including diary management and note taking.
• Producing documents, reports and communications using a range of IT systems.
• Assisting with financial administration, invoices, payments and budget monitoring.
• Supporting the management of community facilities, garages and communal spaces.
• Working closely with colleagues and partners to ensure effective neighbourhood service delivery.

Skills

Customer service

Administrative

IT skills

Communication

Attention to detail

Relationship building

Team player

Equality & inclusion

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Are you organised, customer-focused and passionate about delivering excellent public services?

We're looking for Neighbourhood Support Officers to join our Neighbourhood Housing Teams across the city. You'll provide administrative, financial and customer support that helps our frontline teams deliver services to thousands of residents across Sheffield. You'll be at the heart of our neighbourhood operations, ensuring customers receive a professional, responsive and high-quality customer service.

About the Role

As a Neighbourhood Support Officer, you'll play a key role in supporting neighbourhood teams, customers, community facilities and service delivery. This is a varied position where no two days are the same.

Some of your responsibilities will include:

• Providing excellent customer service to residents, partners and colleagues.
• Responding to enquiries by telephone, email and in person.
• Processing customer information and maintaining accurate records.
• Processing correspondence, complaints and enquiries within agreed timescales.
• Supporting meetings and events, including diary management and note taking.
• Producing documents, reports and communications using a range of IT systems.
• Assisting with financial administration, invoices, payments and budget monitoring.
• Supporting the management of community facilities, garages and communal spaces.
• Working closely with colleagues and partners to ensure effective neighbourhood service delivery

What We're Looking For

We are seeking someone who:

• Has experience working in a customer-focused environment.
• Is committed to delivering a high-quality service.
• Has strong administrative and IT skills.
• Can communicate clearly and effectively, both verbally and in writing.
• Remains calm and professional under pressure.
• Has excellent listening skills and attention to detail.
• Can build positive relationships with customers, colleagues and partner organisations.
• Is flexible, organised and enjoys working as part of a team.
• Demonstrates a commitment to equality, diversity and inclusion.

Why Join Us?

At Sheffield City Council, our values guide everything we do:

• People are at the heart of what we do
• Openness and honesty are important to us
• Together we get things done

You'll be joining a supportive team that is committed to continuous improvement and delivering excellent services to local communities. You'll have opportunities to develop your skills and contribute to services that make a real difference to people's lives.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on ourSheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.