Neighbourhood Support Officer

Sheffield City Council; Sheffield; On-site; GBP 23,000 - 29,000; Full time

Job summary

Sheffield City Council is inviting applications for a full-time permanent Neighbourhood Support Officer in the Older Persons Independent Living Service (OPILS). The role combines general office administration and occasional reception desk cover at Buchanan Green.

A driving licence and access to a vehicle would be advantageous for visits to OPIL buildings across the city. You will be an excellent communicator with strong customer service and IT skills, able to manage your own workload as part of

Qualifications

• Excellent communication and face-to-face customer service skills.
• Proven IT skills to handle administrative tasks.
• Ability to manage own workload while working as part of a team.

Responsibilities

• Provide general office administration for the OPIL service.
• Occasional cover for reception/first point of contact at Buchanan Green.
• Support Older Persons Independent Living colleagues with administrative duties.

Skills

Communication

Customer service

IT skills

Teamwork

Driving

Job description

Neighbourhood Support Officer OPILS (Older Persons Independent Living Service)

An exciting new opportunity has arisen within the Older Persons Independent Living Service for recruitment to a full-time permanent Neighbourhood Support Officer post.

The post will incorporate both general office administration duties for the OPIL service and occasional cover for the first point of contact on the reception desk at Buchanan Green, our newest retirement living building. The post is primarily office based however the ability to drive and have access to a vehicle would be an advantage for some aspects of the role e.g. undertaking H&S checks at OPIL buildings across the city.

The successful applicant will be an excellent communicator and have exceptional face to face customer service skills. They will be able to demonstrate their ability to manage their own workload, whilst working as part of a team. They will have a proactive flexible approach to work, proven IT skills, and be focused on helping older, and vulnerable people to live independently and age well.

The OPIL team is currently located at Windsor Street, Sheffield, however it is expected to relocate to a new office, yet to be confirmed, before the end of 2026.

For informal enquiries please contact Rebecca Elsdon on 07970 608813 or Carly Honeycombe on 07970 606346.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.