Neighbourhood Support Officer

Sheffield City Council; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Sheffield City Council as a Neighbourhood Support Officer in the Housing Voids team. This role involves providing customer service, maintaining financial records, and supporting the management of vacant properties. Enjoy a busy environment with opportunities for flexible working within a newly established team.

Qualifications

• Excellent IT and customer service skills.
• Experience in providing administrative and financial support.

Responsibilities

• Provide effective customer service and adapt communication to meet customer needs.
• Maintain financial records and process orders/invoices for void properties.
• Manage diaries and handle paperwork for inspections and viewings.

Skills

IT skills

Customer service

Administrative support

Job description

Social network you want to login/join with:

Neighbourhood Support Officer, Sheffield

Client: Sheffield City Council

Location: Sheffield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

87b33b0b2625

Job Views:

11

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Do you want to be part of Sheffield City Council’s Housing Voids team (managing vacant properties)?

Do you have excellent IT and customer service skills and experience in providing administrative and financial support?

Location: The role is based at Manor Lane, with possible travel across Sheffield.

This position offers an opportunity to join a newly established team. If you enjoy working in a busy environment and making a difference, this role is for you.

You will:

• Provide effective customer service, communicate clearly, and adapt your communication methods to meet customer needs.
• Input, maintain, and retrieve data using computerised and manual systems.
• Prepare documents and support the Housing Voids team with information related to void management.
• Maintain financial records, process orders/invoices, and review utility payments for void properties.
• Manage diaries, book appointments, and handle paperwork for inspections, viewings, and sign-ups related to void management.

For more information, contact Sarah Norcliffe at 01142 037551.

We promote diversity and inclusion, encouraging applications from under-represented groups, including BAME, Disabled, and LGBTQ+ communities. Under the Disability Confident Scheme, disabled applicants who meet the essential criteria are guaranteed an interview.

If appointed, the starting salary will be at the bottom of the grade, or higher if evidence of current pay is provided. Full-time work is 37 hours per week, with flexible working options available.