Laboratory IT Support Officer

Transformationunitgm; Sheffield; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading NHS Foundation Trust is seeking a full-time Laboratory IT Support Officer to provide technical support within their Pathology team. The role involves managing IT incidents, maintaining laboratory systems, and supporting staff with technical issues. This position offers career development opportunities alongside a supportive environment focused on work-life balance.

Benefits

Career development opportunities

Flexible working arrangements

Annual leave and pension schemes

Health and wellbeing packages

Qualifications

• GCSE English and Mathematics Grade 9/A-4/C or equivalent.
• Level 4 qualification, HNC/HND or equivalent in IT or science.
• Highly competent in the full suite of Microsoft Office.

Responsibilities

• Provide technical support to the laboratories and staff.
• Manage incidents and maintain laboratory IT systems.
• Record technical information and resolve IT issues.

Skills

Problem solving

Strong communication

Analytical skills

Education

Level 4 qualification in IT or science

GCSE English and Mathematics

Project Management Qualification

Tools

Microsoft Office Packages

Job description

Main area Information Technology / Laboratory Medicine Grade NHS AfC: Band 4 Contract In addition to 1 permanent post, we are also looking for 1x 12 month fixed term/secondment Hours Full time - 37.5 hours per week (Hours covered on a shift basis, 8:00 to 16:00 and 09:00 to 17:00) Job ref 190-0405-DIR

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Sheffield Teaching Hospitals Town Sheffield Salary £26,530 - £29,114 per annum pro rata for part time staff Salary period Yearly Closing 24/06/2025 23:59 Interview date 04/07/2025

Laboratory IT Support Officer

NHS AfC: Band 4

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

**Please note that we are looking to recruit 1x full-time permanent post and 1x full-time, fixed term post (12 months)**

The post-holder will work as part of the South Yorkshire and Bassetlaw Pathology (SYBP) Laboratory IT team providing technical support to the laboratories and their staff, working to standard operating procedures.

Typical duties will include:

• Incident management for Directorate IT systems.
• The maintenance of Laboratory Medicine IT and data transfer systems, both for in-house developed software and externally procured software.
• Support for laboratory IT projects
• First line support to external users related to connectivity and access to Laboratory results, both within the partner trust hospitals and to external customers.
• Enabling, promoting and supporting the effective use of data, information, knowledge and technology to support and improve health and health care delivery across SYBP.

Main duties of the job

Contribute to all aspects of provision of IM&T for SYBP to support its operational and business needs.

Working to established Standard Operating Procedures, provide general front line IT support on a day-to-day basis for laboratory staff encompassing all platforms and systems, investigating issues, documenting and liaising with all stakeholders

Proactively monitor the progress of incidents and service requests for timely resolution, communicating progress as appropriate with laboratory staff, partner trust IT staff and with external suppliers.

Accurately record technical and often complex information from staff and interpret this information to provide a high level of detail to other staff.

Use strong technical diagnostic and problem-solving skills to resolve issues where appropriate, escalating to senior SYBP Laboratory IT staff when required.

Routine maintenance of commercial software used within the laboratories including the Laboratory Information Management System. This includes but is not exclusive to database management of codes relating to tests, requesting locations / clinicians and user maintenance.

Ensure that systems both in-house developed, and externally procured, are tested for accuracy, performance, data quality and resilience.

Maintenance of SOPs to ensure conformance for Laboratory UKAS accreditation.

Provide documentation for software including end user documentation and SOPs to enable the support of the system.

Working for our organisation

SYB Pathology is a partnership between the five Acute Trusts within the ICS footprint, hosted by Sheffield Teaching Hospitals. By coming together as a single service SYB Pathology will ensure all patients and clinicians across the ICS footprint receive equitable access to high quality, innovative pathology services, providing the best clinical outcomes. The partnership will ensure SYBP improves health outcomes, drives research and innovation, delivers efficiencies, and ensures a sustainable workforce, providing job satisfaction and career progression opportunities for all staff.

The SYBP IT Team support all pathology disciplines across the partnership, including the departments of Cellular Pathology, Microbiology, Virology, Clinical Chemistry, Immunology, Haematology, Coagulation, POCT and Blood Transfusion. In addition, SYBP has a number of highly specialised services providing testing to regional, national and international users.

The team provide all aspects of IM&T provision, offering both technical expertise in the maintenance of systems, as well as development of innovative in-house systems to support the work of the departments in conjunction with local and partner Trusts IT colleagues, as well as other IT professionals.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

One post on this vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please note this advertisement is for both permanent and fixed term/secondment opportunities.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Person specification

Qualifications

• GCSE English and Mathematics Grade 9/A-4/C (or Equivalent).
• Level 4 qualification, HNC/HND, Higher Apprenticeship, NVQ Level 4, Foundation Degree or equivalent in an IT or science related field or relevant experience
• Qualification in advanced IT Use (e.g. Microsoft Office Specialist (MOS): Excel, Microsoft Office Specialist (MOS): Access).
• Project Management Qualification.
• Additional software training.

Experience

• Highly competent in the full suite of Microsoft Office Packages.
• Knowledge of computer hardware/software gained through study or practical experience.
• Investigative and analytical reporting skills.
• Understanding of the principles of information governance.
• Experience of project administration.
• Familiar with Project Management methodologies.
• Experience of working in an IT support role.
• Experience of working in an NHS Laboratory setting.
• Knowledge of pathology IT systems.

Skills

• Problem solving skills and techniques.
• Strong communication skills especially of complex technical information to non-technical staff.
• Ability to communicate clearly, in writing and orally, to all levels of staff.
• Ability to work systematically and thoroughly and as part of a team and independently.
• Good organisational skills.
• Calm under pressure.
• Ability to work accurately under pressure.
• Committed to own personal development showing willingness to learn new skills and develop own knowledge.
• Familiar with software development methodologies and testing.

Personal Qualities

• Flexible and innovative.
• Ability to adapt to changing needs of the service.
• Frequent prolonged concentration.

Candidates are advised to read the attached guidance on using AI technology. W hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit ourwebsite and follow us onTwitter andFacebook .

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