Laboratory IT Support Officer

NHS; Sheffield; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join the team at Sheffield Teaching Hospitals NHS Foundation Trust as a Laboratory IT Support Officer, contributing to the South Yorkshire and Bassetlaw Pathology team. You will provide essential technical support across laboratory services, ensuring systems are operating effectively and efficiently. The role offers a unique opportunity to grow within a forward-thinking NHS organization committed to improving health outcomes and supporting staff development.

Benefits

Professional development opportunities

Employee benefits and support policies

Qualifications

• GCSE English and Mathematics required.
• Level 4 qualification in IT/science or relevant experience needed.
• Experience in an IT support role desired.

Responsibilities

• Provide IT support for laboratory staff and manage incident reports.
• Maintain laboratory IT systems and data transfer processes.
• Ensure compliance with SOPs and manage user access.

Skills

Problem solving

Strong communication skills

Investigative skills

Analytical reporting skills

Organisational skills

Education

GCSE English and Mathematics Grade 9/A-4/C or Equivalent

Level 4 qualification in IT or science

Project Management Qualification

Job description

Go back Sheffield Teaching Hospitals NHS Foundation Trust

Laboratory IT Support Officer

The closing date is 24 June 2025

**Please note that we are looking to recruit 1x full-time permanent post and 1x full-time, fixed term post (12 months)**

The post-holder will work as part of the South Yorkshire and Bassetlaw Pathology (SYBP) Laboratory IT team providing technical support to the laboratories and their staff, working to standard operating procedures.

Typical duties will include:

o Incident management for Directorate IT systems.o The maintenance of Laboratory Medicine IT and data transfer systems, both for in-house developed software and externally procured software.o Support for laboratory IT projectso First line support to external users related to connectivity and access to Laboratory results, both within the partner trust hospitals and to external customers.o Enabling, promoting and supporting the effective use of data, information, knowledge and technology to support and improve health and health care delivery across SYBP.

Main duties of the job

Contribute to all aspects of provision of IM&T for SYBP to support its operational and business needs.

Working to established Standard Operating Procedures, provide general front line IT support on a day-to-day basis for laboratory staff encompassing all platforms and systems, investigating issues, documenting and liaising with all stakeholders

Proactively monitor the progress of incidents and service requests for timely resolution, communicating progress as appropriate with laboratory staff, partner trust IT staff and with external suppliers.

Accurately record technical and often complex information from staff and interpret this information to provide a high level of detail to other staff.

Use strong technical diagnostic and problem-solving skills to resolve issues where appropriate, escalating to senior SYBP Laboratory IT staff when required.

Routine maintenance of commercial software used within the laboratories including the Laboratory Information Management System. This includes but is not exclusive to database management of codes relating to tests, requesting locations / clinicians and user maintenance.

Ensure that systems both in-house developed, and externally procured, are tested for accuracy, performance, data quality and resilience.

Maintenance of SOPs to ensure conformance for Laboratory UKAS accreditation.

Provide documentation for software including end user documentation and SOPs to enable the support of the system.

About us

SYB Pathology is a partnership between the five Acute Trusts within the ICS footprint, hosted by Sheffield Teaching Hospitals. By coming together as a single service SYB Pathology will ensure all patients and clinicians across the ICS footprint receive equitable access to high quality, innovative pathology services, providing the best clinical outcomes. The partnership will ensure SYBP improves health outcomes, drives research and innovation, delivers efficiencies, and ensures a sustainable workforce, providing job satisfaction and career progression opportunities for all staff.

The SYBP IT Team support all pathology disciplines across the partnership, including the departments of Cellular Pathology, Microbiology, Virology, Clinical Chemistry, Immunology, Haematology, Coagulation, POCT and Blood Transfusion. In addition, SYBP has a number of highly specialised services providing testing to regional, national and international users.

The team provide all aspects of IM&T provision, offering both technical expertise in the maintenance of systems, as well as development of innovative in-house systems to support the work of the departments in conjunction with local and partner Trusts IT colleagues, as well as other IT professionals.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

One post on this vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please note this advertisement is for both permanent and fixed term/secondment opportunities.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Person Specification

Qualifications

• GCSE English and Mathematics Grade 9/A-4/C (or Equivalent).
• Level 4 qualification, HNC/HND, Higher Apprenticeship, NVQ Level 4, Foundation Degree or equivalent in an IT or science related field or relevant experience
• Qualification in advanced IT Use (e.g. Microsoft Office Specialist (MOS): Excel, Microsoft Office Specialist (MOS): Access).
• Project Management Qualification.
• Additional software training.

Experience

• Highly competent in the full suite of Microsoft Office Packages.
• Knowledge of computer hardware/software gained through study or practical experience.
• Investigative and analytical reporting skills.
• Understanding of the principles of information governance.
• Experience of project administration.
• Familiar with Project Management methodologies.
• Experience of working in an IT support role.
• Experience of working in an NHS Laboratory setting.
• Knowledge of pathology IT systems.

Skills

• Problem solving skills and techniques.
• Strong communication skills especially of complex technical information to non-technical staff.
• Ability to communicate clearly, in writing and orally, to all levels of staff.
• Ability to work systematically and thoroughly and as part of a team and independently.
• Good organisational skills.
• Calm under pressure.
• Ability to work accurately under pressure.
• Committed to own personal development showing willingness to learn new skills and develop own knowledge.
• Familiar with software development methodologies and testing.

Personal Qualities

• Flexible and innovative.
• Ability to adapt to changing needs of the service.
• Frequent prolonged concentration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust

£26,530 to £29,114 a yearper annum pro rata for part time staff