Neighbourhood Services Coordinator (Path to Manager)

Great Places Housing Association; Knutsford; Presencial; GBP 24 000 - 32 000; Tempo integral

Resumo da oferta

Great Places Housing Association in Knutsford is seeking a Neighbourhood Services Officer to support our regional team in delivering high-quality services to customers and developing sustainable communities. Reporting to a Neighbourhood Services Manager, you will handle rent arrears, housing allocations, and estate maintenance while contributing to regional and corporate projects.

The role provides progression toward a Neighbourhood Services Manager position and requires good communication and

Qualificações

• GCSE maths and English or equivalent at grade C/4 or above.
• Clean UK driving licence and access to a car desirable.
• Experience of working in a customer focused environment with high service standards.
• Excellent written and verbal communication skills.
• Ability to work as part of a team and manage time effectively.

Responsabilidades

• Support the neighbourhood team to help customers manage rent and access financial help.
• Assist moving customers into new homes, including advertising and shortlisting.
• Provide assistance for customers to access digital services.
• Carry out regular estate inspections to keep properties safe and attractive.
• Develop a basic housing knowledge to advise and resolve customer queries first time.
• Signpost customers to local and national services for health, finances, digital inclusion and employment.
• Provide project support for regional and corporate initiatives.
• Input data into the housing management system.
• Assist in data gathering to respond to customer complaints with fair resolution.
• Represent Great Places with integrity and respect for diversity.
• Treat customers and colleagues with respect and empathy.
• Work 35 hours per week with a flexible approach.

Conhecimentos

Customer service

Communication skills

Teamwork

Time management

Attention to detail

ICT skills

Empathy

Formação académica

GCSE maths and English (Grade C/4+)

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Great Places Housing Association in Knutsford is seeking a Neighbourhood Services Officer to support our regional team in delivering high-quality services to customers and developing sustainable communities. Reporting to a Neighbourhood Services Manager, you will handle rent arrears, housing allocations, and estate maintenance while contributing to regional and corporate projects.

The role provides progression toward a Neighbourhood Services Manager position and requires good communication and