Housing Services Lead: Neighbourhood & Tenant Experience

The Methodist Church in Britain; England; Vor Ort; GBP 42.000 - 54.000; Vollzeit

Zusammenfassung

Saffron Housing Trust is seeking an accomplished Neighbourhood Officer Manager to lead the Neighbourhood Officer team and oversee tenancy and estate management, anti-social behaviour casework, safeguarding and resident engagement.

Role focuses on delivering safe, responsive tenancy services driven by performance data and strong partnerships with residents and colleagues. A Basic DBS check is required, CIH Level 4 is valued but not essential.

Qualifikationen

• Significant experience in housing management or customer-facing services in social housing or a similar setting.
• Experience managing complex tenancy, anti-social behaviour, safeguarding or neighbourhood issues.

Aufgaben

• Lead the Neighbourhood Officer team
• Oversee tenancy and estate management
• Oversee anti-social behaviour casework
• Oversee safeguarding
• Oversee complaints handling
• Lead resident engagement
• Drive service improvement using performance insight
• Build strong partnerships with colleagues, residents and partners
• Provide visible leadership
• Support sustainable tenancies and positive outcomes for residents
• Deliver safe, responsive and customer-focused tenancy and neighbourhood services

Kenntnisse

People leadership

Data-led decisions

Communication & relationships

Resilience & collaboration

Ausbildung

CIH Level 4 qualification

Jobbeschreibung

Saffron Housing Trust is seeking an accomplished Neighbourhood Officer Manager to lead the Neighbourhood Officer team and oversee tenancy and estate management, anti-social behaviour casework, safeguarding and resident engagement.

Role focuses on delivering safe, responsive tenancy services driven by performance data and strong partnerships with residents and colleagues. A Basic DBS check is required, CIH Level 4 is valued but not essential.