Neighbourhood Officer

Berneslai Homes; Carlton; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Agile Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Fantastic Training and Development Op­

Job summary

Berneslai Homes in England is seeking a Neighbourhood Officer to deliver proactive tenancy and estate management, ensuring high standards of customer service and safety for tenants and communities.

The role focuses on front-line tenancy support, vulnerability assessment, and coordination with Lettings and service partners to sustain housing stock. 37 hours weekly, permanent contract.

Qualifications

• NVQ Level 3 / BTEC National Certificate or equivalent required.
• Ability to communicate effectively with residents and colleagues.
• Experience in social housing, estate management or tenancy management.
• Experience with Microsoft Office and bespoke IT systems.

Responsibilities

• Deliver a highly visible tenancy and neighbourhood management service.
• Deal with breaches of tenancy regulations in line with procedures and timescales.
• Manage day-to-day patch-based voids and support lettings to meet targets.
• Provide welcome visits to new tenants and offer practical support.
• Identify tenant vulnerability and carry out risk assessments and interventions.
• Support the Lettings Service on housing waiting list assessments.
• Provide low-level referrals to Berneslai Homes or external services as directed.

Skills

Communication

Experience in social housing

Flexibility

Education

NVQ Level 3 / BTEC National Certificate

Tools

Microsoft Office

Bespoke IT Systems

Job description

Salary:£32,578to£35,570
Working Arrangements:Full Time
Hours of Work:37 hours per week
Status of Employment:Permanent

At Berneslai Homes, we strive to be an ambitious, forward-thinkingsocial housing provider and employer. Working for us offers you a chance toplay a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council,our ‘3 Cs’ values are at the heart of all we do here – we promise to always puttheCustomer first, have aCan doattitudeto make change happen, and stayCuriousto make sure weget things right.

We’re proud to announce that we are the first localauthority to achieve the highest C1 grading from the Regulator of SocialHousing following our recent inspection. This outcome means that we meetconsumer standards as a landlord, identify when issues occur, and implementplans to prevent recurrence—demonstrating our commitment to providinghigh-quality homes and prioritising tenant safety, needs, and well-being.

The Neighbourhood Officer role:

We have an exciting opportunity to join our Neighbourhoodservice as Neighbourhood Officer!

As part of thiskey front‑line post, you’ll deliver a proactive practical and visible customerfocused tenancy and estate management service, to make a real difference to ourcustomers and the communities that we manage.

Key duties and responsibilities of our Neighbourhood Officer:

• Delivera highly visible, proactive tenancy and neighbourhood management service.
• Todeal with or escape all breaches of tenancy regulations in a timelymanner and in line with thresholds and procedures, including Anti‑SocialBehaviour within relevant timescales using support or enforcementinterventions and services as required.
• Responsiblefor the day‑to‑day patch based void management of properties and work withpartners and teams to ensure properties are let as soon as possible toachieve key performance targets.
• Providea welcome visit to new tenants within agreed timescales to communicate therequired obligations, offering practical support and advice and signpostwhere needed.
• Identifycustomer vulnerability including safeguarding concerns by the completionof support checklists, risk assessments and appropriate interventions, atsign up or as soon as potential issues become apparent.
• Workwith the Lettings Service regarding the assessment of applications to theHousing Waiting List and effective operation of the Lettings Policy, toensure the best use of housing stock and sustainability of local communities.
• Providelow level support and make appropriate referrals to services withinBerneslai Homes or to external support providers within agreed timescalesunder the direction of the Neighbourhood Team Leader

What we’re looking for in our Neighbourhood Officer:

• NVQLevel 3 / BTEC National Certificate or equivalent orrelevant experience / transferable skills .
• Theability to communicate with residents and colleagues effectively.
• Experiencein social housing, including estate management and tenancy management orcommunity safety related work.
• Experienceworking with software applications including Microsoft Office and bespokeIT Systems
• Experienceworking with software applications including Microsoft Office and bespokeIT Systems
• Willingnessto work flexible hours to meet the needs of the service.

What you might be asking is, why work for us?

We are proud to put our people first! By joining BerneslaiHomes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Fantastic Training and Development Opportunities

Shortlisting is due to take place week commencing Tuesday 20 October and interviews are due to take place week commencing 26 October. Please note these dates are subject to change.

Please note these dates are subject to change.

Further Information

For an informal discussion about this role, please email Liam Davies, Assistant Head of Neighbourhoods and Tenancy Sustainability by emailing [e-mail]

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.
• CVs will not be accepted.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.