Neighbourhood Officer (Worcester)

Platform Housing Group; Worcester; Sur place; GBP 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Up to 28 days annual leave

Pension up to 12%

Medicash membership

Health Cash Plan

Learning & Development

Employee discounts

Résumé du poste

Platform Housing Group is seeking a Neighbourhood Officer to join our Localities team in Worcester. This full-time, fixed-term role involves visiting communities to manage tenancies, promote sustainable housing, inspect estates and address health and safety concerns.

You will build relationships with local partners and maintain accurate records while travelling across the patch. DBS check required and Worcestershire base preferred.

Qualifications

• Experience in the social housing sector, particularly tenancy management, ASB and safeguarding.
• Ability to work closely with customers to tackle complex issues.
• Proactive, well-organised and able to prioritise time to meet timeframes.
• Excellent communication and customer-focused approach, delivering high standards of service.

Responsabilités

• Visit customers and provide advice on tenancies.
• Review tenancies and identify problems; inspect estates and monitor health and safety or safeguarding concerns.
• Develop strong relationships within local communities and work with other agencies.
• Maintain accurate customer, tenancy and case records with up-to-date information.
• Manage tenancy issues such as anti-social behaviour, property condition, fly tipping, safeguarding; assist with new tenancy sign-ups and accompanied viewings.

Connaissances

Social housing experience

ASB management

safeguarding

Customer-focused

Excellent communication

Time management

Housing management systems

Worcestershire-based

Driving licence and own vehicle

Outils

Housing management systems

Description du poste

Salary: Up to £38,096

Location: Worcester

Basis: Full-time, fixed term until 2nd March 2027

Are you passionate about making a difference and improving our Neighbourhoods?

Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Worcester.

You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.

What could you be doing as one of our Neighbourhood Officers?

The Neighbourhood Officer will be responsible for visiting customers, providing advice, reviewing tenancies and identifying any problems. You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns.

You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.

As a Neighbourhood Officer, you'll play a key role in maintaining accurate customer, tenancy and case records, ensuring systems and files are kept up to date and information is recorded promptly. Your attention to detail will help support excellent service delivery, informed decision-making and compliance with regulatory and organisational requirements.

Other key responsibilities include managing and investigating tenancy issues such as anti-social behaviour, condition of property, fly tipping or safeguarding concerns. You will also undertake new tenancy sign-ups and accompanied viewings for new homes.

What are some things that we need from you?

• You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.

• This will be a role well suited to someone with experience of working closely with customers to tackle complex issues.

• You will be proactive in your approach, organised and have the ability prioritise your time to meet timeframes.
• Experience of working with different housing management systems with an organised and methodical approach to your work.

• You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.

• This role involves regular travel.Adriving licence and use of your own vehicle or alternative means of getting to the required locations is essential.

• Due to the travel required around the patch, the candidate will ideally be based in Worcestershire.

• This role will require a basic DBS check.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more

• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Interviews are scheduled to take place on Monday 26th October at our Central Park, Worcester