Housing Repairs & Maintenance Manager

Think Recruitment; Worcester; On-site; GBP 45,000 - 56,000; Full time

Benefits offered by this job

Company van and fuel card

28 days annual leave + bank holidays

Employer pension contributions

Learning and development opportunities

Health Cash Plan

Job summary

Think Recruitment are working with a well-established social housing provider to appoint an experienced Localities Area Manager to lead responsive repairs and maintenance across Worcester City.

You will manage a team of 14 trades operatives, drive KPI performance, monitor budgets, ensure safety and compliance, and collaborate with internal departments and external partners to deliver a high-quality, customer-focused service.

Qualifications

• Proven experience within social housing, responsive repairs, property maintenance, construction or a similar operational environment.
• Experience delivering responsive repairs and/or voids maintenance.
• Strong knowledge of property maintenance and building compliance.
• Experience managing operational KPIs and driving service improvements.

Responsibilities

• Lead and manage a team of multi-skilled trades operatives.
• Ensure repairs are delivered safely, efficiently and to a high standard.
• Drive performance against KPIs and service standards.
• Manage team performance through regular 1:1s, coaching and development.
• Ensure high levels of customer satisfaction and resolve issues promptly.
• Monitor budgets, productivity and operational performance.
• Ensure compliance with HSEQ requirements and housing legislation.
• Collaborate with internal departments, contractors and external partners.
• Utilise performance data to identify areas for improvement.
• Support organisational change and embedding new ways of working.

Skills

Leadership

People management

Communication

Customer service

Data analysis

Budget management

Education

CIH Level 3 (advantageous)

Job description

Housing Repairs & Maintenance Manager

Location: Worcester

Salary: £50,468 per annum + excellent benefits

Contract: Permanent, Full Time

Think Recruitment are currently working with a well-established social housing provider who are looking to appoint an experienced Localities Area Manager to lead their responsive repairs and maintenance services across Worcester City.

This is an excellent opportunity for an experienced Repairs Manager, Maintenance Manager, Delivery Manager or Housing Operations professional to join an established organisation and take responsibility for the successful delivery of a high-quality, customer-focused repairs service.

You will lead a team of 14 multi-skilled trades operatives, supported by a Scheduler and Planner, delivering approximately 20,000 repairs each year across around 7,000 properties.

The Role

Reporting to the Localities Operations Manager, you will be responsible for the day-to-day operational delivery of responsive repairs and maintenance services across the Worcester locality.

Your responsibilities will include:

• Leading and managing a team of multi-skilled trades operatives.
• Ensuring repairs are delivered safely, efficiently and to a high standard.
• Driving performance against agreed KPIs and service standards.
• Managing team performance through regular 1:1s, coaching and development.
• Ensuring high levels of customer satisfaction and resolving issues before they escape.
• Monitoring budgets, productivity and operational performance.
• Ensuring compliance with HSEQ requirements and relevant housing legislation.
• Working closely with internal departments, contractors and external partners.
• Using performance data and local knowledge to identify areas for improvement.
• Supporting organisational change and embedding new ways of working.
• Promoting value for money, sustainability and responsible resource management.

About You

The successful candidate will have proven experience within social housing, responsive repairs, property maintenance, construction or a similar operational environment.

You will ideally have:

• Strong knowledge of property maintenance and building compliance.
• Experience managing a repairs, maintenance or construction team.
• Proven experience delivering responsive repairs and/or voids maintenance.
• Good knowledge of Awaab's Law, HHSRS, the Decent Homes Standard and Health & Safety legislation.
• Experience managing operational KPIs and driving service improvements.
• Strong leadership, communication and customer-service skills.
• A coaching-led approach to people management and development.
• Confidence using digital systems and performance data.
• The ability to work collaboratively across multiple departments.
• A CIH Level 3 qualification would be advantageous but is not essential.

Key Performance Measures

The successful candidate will be responsible for supporting the locality in achieving ambitious operational targets, including:

• 95% of repairs completed within target
• 85% first-time fix
• 95% customer satisfaction
• Strong employee engagement and low voluntary turnover
• Continuous improvement and cost-efficiency
• Delivery of sustainability objectives

Package & Benefits

• £50,468 per annum
• Company van and fuel card
• 28 days annual leave plus bank holidays
• Option to buy or sell up to 5 additional days' annual leave
• Generous family-friendly policies
• Paid Urgent Domestic Leave
• Medicash and Employee Assistance Programme
• Health Cash Plan worth up to £1,700 per annum
• Employer pension contributions of up to 12%, subject to employee contributions
• Learning and development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme
• Wellbeing support and retail discounts

Additional Information

This is a locality-based role covering Worcester City, so candidates will need to live in or within a reasonable commuting distance of Worcester.

A full UK driving licence is essential, as the role involves regular travel across the locality.

Due to the customer-facing nature of the position, a DBS check will be required as part of the pre-employment process.