Neighbourhood Officer- NIHE

MPA Recruitment; Magherafelt; Sur place; GBP 16 000 - 22 000; Plein temps

Avantages offerts par ce poste

Pension contribution

Weekly Pay

Résumé du poste

MPA Recruitment is seeking a Neighbourhood Office role in the Mid-Ulster area. You will inspect estates, respond to residents' concerns and coordinate with local services to resolve issues, while staying approachable in challenging conversations.

Ideal candidates are organised, practical, and able to work independently or with teams to improve local surroundings and support vulnerable residents.

Qualifications

• BTEC National Certificate or Level 3 qualification with 1+ year of customer service or admin experience.
• Five GCSEs or Level 2 with 2+ years of relevant customer service or admin experience.
• Alternatively, 3+ years in customer service or general admin work.

Responsabilités

• Inspect estates and communal areas for safety concerns and coordinate action.
• Report environmental issues such as graffiti and dumped rubbish.
• Collaborate with maintenance teams and partner agencies to improve surroundings.
• Inspect vacant properties and show homes to prospective tenants.
• Take repair requests and assist vulnerable residents accessing services.
• Address nuisance and anti-social behaviour, liaising with police where needed.
• Build relationships with residents and community representatives.

Connaissances

Customer service

Conflict resolution

Organisation

Driving licence

Empathy

Independent work

Teamwork

Access NI check

Formation

BTEC National Certificate / Level 3 qualification

Five GCSEs / Level 2

3+ years relevant customer service/admin experience

Description du poste

Job Description

MPA Recruitment is recruiting a Neighbourhood Office to support residents and help keep local estates safe and well maintained in the Mid-Ulster area

You will be out in the community, inspecting properties and shared spaces, responding to residents’ concerns and working with local services to get issues resolved. This role would suit someone who is organised, approachable and confident handling challenging conversations.

What Is On Offer?

• £13.69 per hour.
• Monday to Friday working hours, 9am to 5pm.
• Pension contribution.
• Weekly Pay

What You Will Be Doing

• Inspecting estates, communal areas and open spaces, identifying safety concerns and arranging action.
• Reporting environmental issues such as illegal dumping, graffiti, abandoned vehicles, bonfires and concerns relating to travellers’ sites.
• Working with maintenance teams and partner agencies to improve local surroundings.
• Inspecting vacant homes and commercial properties, identifying abandoned properties and showing homes to prospective tenants.
• Taking repair requests and helping elderly or vulnerable residents access services and support.
• Responding to minor nuisance, neighbour disputes and low level antisocial behaviour, working with police and council officers where required.
• Building relationships with residents and community representatives, supporting local initiatives and keeping communities informed.

What You Will Bring

• A BTEC National Certificate or equivalent Level 3 professional or technical qualification, plus at least one year’s relevant customer service or general administrative experience.

OR

• Five GCSEs or an equivalent Level 2 qualification, plus at least two years’ relevant customer service or general administrative experience.

OR

• At least three years’ relevant customer service or general administrative experience.

You Will Also Need:

• Experience of dealing appropriately with customers in a challenging environment.
• Good listening skills, empathy and a practical approach to resolving conflict.
• Strong organisational skills and attention to detail.
• Knowledge of a service or product.
• The ability to work independently and contribute to a team.
• A current driving licence or access to a form of transport.
• A Basic Access NI check is required.