Neighbourhood Officer - Magherafelt

Riada Resourcing; Magherafelt; In loco; GBP 16.000 - 22.000; Tempo pieno

Descrizione del lavoro

Northern Ireland Housing Executive in Magherafelt is seeking a Neighbourhood Officer to join the team on a temporary ongoing basis. The role is a public sector position offering 37 hours per week at £13.69 per hour, with Monday to Friday 9:00am–5:00pm.

The role involves carrying out safety checks, liaising on repairs for elderly or vulnerable tenants, and supporting maintenance and community teams. A full driving licence and Disclosure checks are required, with relevant experience welcomed.

Competenze

• BTEC National Certificate (Level 3) or equivalent with at least one year's customer service or admin experience.
• Five GCSEs (Level 2) with at least two years' customer service or admin experience.
• Three years' experience in a relevant customer service or admin role.

Mansioni

• Undertake scheduled and unscheduled tasks daily and maintain a daily logbook of all activities.
• Carry out Health and Safety checks in communal areas at low, medium and high rise flats.
• Liaise and report repairs, including visits to elderly or vulnerable tenants for accurate reporting of repairs.
• Assist maintenance staff and tenants.
• Work with grounds maintenance and office staff on environmental issues.
• Monitor minor nuisance and anti-social behaviour.
• Develop links with local communities and their representatives.
• Co-operate in community development through liaison with statutory, voluntary and community sectors.

Conoscenze

Customer service

Administration

Driving licence

Formazione

BTEC National Certificate (Level 3)

GCSEs (5)

Descrizione del lavoro

Neighbourhood Officer - Northern Ireland Housing Executive | Magherafelt About the role:

• £13.69 per hour
• Monday to Friday (9.00am - 5.00pm)
• 37 hours per week
• Duration: Temporary, ongoing
• Public Sector

What you'll be doing in this role:

• Undertake 'scheduled' and 'unscheduled' tasks daily and maintain a daily logbook of all activities
• Carrying out Health and Safety checks in communal areas at low, medium and high rise flats
• Liaising and reporting repairs including visits to elderly or vulnerable tenants to assist in accurate reporting of repairs etc.
• Assist maintenance staff and tenants
• Working with grounds maintenance and office staff in addressing environmental issues
• Monitoring minor instances of nuisance and low level Anti-social behaviour
• Developing and maintaining links with local communities and their representatives
• Co-operating in community development through liaison with the statutory, voluntary and community sector

What you'll need for this role:

• Hold a BTEC National Certificate or equivalent Professional/Technical qualification* (Level 3) plus at least one year's relevant customer service or general administrative experience
• Or have five GCSEs* (Level 2), or equivalent qualification, plus at least two years's relevant customer service or general administrative experience
• Or can demonstrate three years' experience in a relevant customer service role or general administrative experience
• Candidates must demonstrate relevant experience in dealing appropriately with customers in a challenging environment
• A full current driving licence and access to a form of transport.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

If this sounds like the next step in your career, we'd love to hear from you! Even if you don't meet every listed requirement, we encourage you to apply - we may have other suitable roles for you.