Neighbourhood Officer (9 Month Ftc)

Vivid; Plymouth; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days holiday pro rata

Pension scheme 6% with employer match

Life assurance 3x annual salary

Private medical insurance

Medicash health plan

Electric car scheme

Training and mentoring programmes

Job summary

VIVID is looking for a Neighbourhood Officer to join our team on a 9‑month fixed-term contract. The full-time role (37 hours weekly) is based in Portsmouth and predominantly serves the Southampton patch.

It is a remote working role, with travel required across the patch. You will be the main point of contact for customers regarding tenancy, health and safety, repairs and charges, building strong relationships, and delivering value-for-money services.

Qualifications

• Experience dealing with the general public in service delivery.
• Understanding tenancy conditions and health and safety issues.
• Ability to discuss rent/service charges and repairs with customers.

Responsibilities

• Be the main contact for customers within your patch and address a range of tenancy-related matters.
• Build strong relationships with customers and provide proactive support and regular communication.
• Collaborate with lettings, income, compliance and tenancy support teams and refer when needed.
• Contribute to estate improvement initiatives and community engagement activities.
• Support high-quality housing management services that deliver value for money.

Skills

Customer service

Public interactions

Conflict resolution

Job description

The Vacancy

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

Are you passionate about creating safe, thriving neighbourhoods and delivering excellent customer service?

We're recruiting for a Neighbourhood Officer to join our team! This is a 9-month fixed-term contract position and is full-time role working 37 hours per week. Contractually based out of our Portsmouth office, you'll predominantly cover the Southampton patch. This is a remote working role, so you'll spend most of your time out and about in the community, supporting customers within your designated patch.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home (pro rata)
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes.

Here’s the facts about the role:

As a neighbourhood officer, you’ll be main contact for customers within your patch. As their go-to person, they can talk to you about a range of matters in relation to their tenancy conditions, health and safety issues, rent/service charges, repairs and more.

Your overall aim as Neighbourhood Officer, is to help create attractive, safe, sustainable and well-maintained communities for our customers to live in. As part of this, you’ll make sure we offer them good quality and ‘value for money’ services. You’ll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies.

As a customer-focused professional, you'll build strong relationships with our customers, providing proactive support and regular communication while delivering a responsive service. You'll work collaboratively with teams across the organisation, including lettings, income, and compliance services, and will recognise when you need to make referrals to the tenancy support team so that things are put in place for customers to keep & maintain their tenancies. You’ll also work with external partners, to help customers access the support they need. You'll also contribute to estate improvement initiatives, community engagement activities and the delivery of high-quality housing management services that provide value for money.

We’re looking for someone who's customer focused, who can confidently handle challenging customers and any neighbour disputes. Resilience, assertiveness and the ability to work under pressure are important in this role. You’ll have demonstrable experience of working with the general public face to face, or in a public services environment showing a strong background in service delivery. You'll have an awareness / understanding of the social housing sector and although experience in housing management/law would be an advantage, we’re really keen to encourage people from a variety of backgrounds, who can apply a range of transferable skills, and a fresh approach to how we deliver a great customer experience!

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.