Neighbourhood Officer

VIVID Housing; Portsmouth; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days holiday (plus bank holidays)

Annual discretionary bonus

Pension matched 7–10%

Life assurance 3x annual salary

Private medical insurance

Medicash health care plan

Enhanced maternity/paternity/adoption

Counselling and financial information

Electric car scheme

In-house & e-learning courses

Job summary

VIVID Housing is looking for a Neighbourhood Officer to help create attractive, safe, sustainable communities across Portsmouth and surrounding areas. You’ll be the go-to person for tenancy matters, safety, repairs and service charges, delivering value for money and high‑quality housing management.

This full‑time role (37 hours/week) is remote, with travel within the patch and a requirement for a UK driving licence. Interviews are scheduled for early November.

Qualifications

• Experience of talking to the general public face to face or in a public services environment.
• Understanding of the social housing sector and tenancy support is beneficial.
• Ability to handle challenging customers with resilience and composure under pressure.

Responsibilities

• Be the main contact for customers within your patch on tenancy conditions, health and safety, rent/service charges and repairs.
• Build strong relationships, provide proactive support and maintain regular communication while delivering a responsive service.

Skills

Customer service

Communication

Driving licence

Job description

The Vacancy

We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

Are you passionate about creating safe, thriving neighbourhoods and delivering excellent customer service?

We're recruiting for a Neighbourhood Officer to join our team! This is a permanent, full-time role working 37 hours a week. Contractually based out of our Portsmouth office you'll predominantly cover West Sussex and the surrounding area. This is a remote working role, so you'll mostly be out & about within the community in your designated patch!

Want to know what we can offer you?

• 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• Annual discretionary company performance-related bonus, rewarding our collective success
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in‑house & e‑learning courses and a range of coaching and mentoring programmes.

Here's the facts about the role:

As a Neighbourhood Officer, you'll be main contact for customers within your patch. As their go‑to person, they can talk to you about a range of matters in relation to their tenancy conditions, health and safety issues, rent/service charges, repairs and more.

Your overall aim as Neighbourhood Officer, is to help create attractive, safe, sustainable and well‑maintained communities for our customers to live in. As part of this, you'll make sure we offer them good quality and 'value for money' services. You'll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies.

As a customer‑focused professional, you'll build strong relationships with our customers, providing proactive support and regular communication while delivering a responsive service. You'll work collaboratively with teams across the organisation, including lettings, income, and compliance services, and will recognise when you need to make referrals to the tenancy support team so that things are put in place for customers to keep & maintain their tenancies. You'll also work with external partners, to help customers access the support they need. You'll also contribute to estate improvement initiatives, community engagement activities and the delivery of high‑quality housing management services that provide value for money.

We're looking for someone who's customer focused, who can confidently handle challenging customers and any neighbour disputes. Resilience, assertiveness and the ability to work under pressure are important in this role. You'll have demonstrable experience of working with the general public face to face, or in a public services environment showing a strong background in service delivery. You'll have an awareness / understanding of the social housing sector and although experience in housing management/law would be an advantage, we're really keen to encourage people from a variety of backgrounds, who can apply a range of transferable skills, and a fresh approach to how we deliver a great customer experience!

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. Interviews are due to take place 2 and 3 November (subject to change).

The Company

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers.

We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.

This is summed up in our vision "More homes, bright futures".

Living VIVID

We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.

We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.

If you need additional support with your application, please get in touch with us on 02392 896758 or email [e-mail]. We'll be happy to help.