Neighbourhood Officer

Service Care; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Training allowance

Specialist consultant support

Payroll runs

Free candidate registration

Referral and loyalty schemes

Sign-up bonus

Free compliance checks

Job summary

Service Care is seeking a Neighbourhood Officer for a London-based 3-Month Contract to manage a defined patch, conduct estate inspections, and coordinate repairs. The role includes handling ASB cases, tenancy breaches, and signposting residents to appropriate services, with a focus on proactive, resident-centered housing management.

You will work with repairs teams and internal colleagues to resolve estate issues, support tenancy sustainment, and handle enquiries and complex casework in a

Qualifications

• Prior experience as a Neighbourhood Officer, Housing Officer, or Tenancy Management Officer within a Housing or Local Authority.
• Strong knowledge of tenancy management and housing legislation.
• Proven experience managing estate inspections and coordinating repairs.
• Ability to handle ASB cases and complex resident issues.
• Excellent communication skills with the ability to build relationships across diverse communities.
• Effective workload prioritisation and time management skills.

Responsibilities

• Manage a designated patch, providing proactive, resident-focused housing management services.
• Conduct estate inspections and coordinate communal repairs and maintenance.
• Investigate and handle anti-social behaviour (ASB) and tenancy breaches.
• Liaise with repairs teams, contractors, and internal departments to resolve estate issues.
• Support residents with tenancy sustainment and signposting to relevant services.
• Address resident enquiries, complaints, and complex casework.
• Ensure compliance with policies, procedures, and relevant housing legislation.

Skills

Neighbourhood officer experience

Housing legislation knowledge

Estate inspections

ASB case handling

Communication skills

Time management

Tools

Local authority systems

Job description

Neighbourhood Officer - our client, London (3-Month Contract)

Are you an experienced Neighbourhood Officer looking for a new challenge in a vibrant London community? We are seeking a dedicated Neighbourhood Officer to join a reputable Housing our client in our client. This is a fantastic opportunity to make a real difference by delivering high-quality neighbourhood and tenancy management services across a diverse London borough.

About the Neighbourhood Officer Role

As a Neighbourhood Officer, you will be responsible for ensuring estates are safe, well-maintained, and communities are supported to thrive. Your day-to-day responsibilities will include managing a defined patch, conducting estate inspections, and coordinating routine maintenance in communal areas. You will investigate and manage anti-social behaviour (ASB) cases and tenancy breaches, working closely with repairs teams, contractors, and internal colleagues to resolve estate-based issues effectively. Supporting residents with tenancy sustainment and signposting to relevant services will be a key part of your role. Handling resident enquiries, complaints, and complex casework in a professional and timely manner will be essential to your success as a Neighbourhood Officer.

Candidate Responsibilities

• Manage a designated patch, providing proactive, resident-focused housing management services
• Conduct estate inspections and coordinate communal repairs and maintenance
• Investigate and handle anti-social behaviour (ASB) and tenancy breaches
• Liaise with repairs teams, contractors, and internal departments to resolve estate issues
• Support residents with tenancy sustainment and signposting to relevant services
• Address resident enquiries, complaints, and complex casework
• Ensure compliance with policies, procedures, and relevant housing legislation

Candidate Skills and Experience

• Prior experience as a Neighbourhood Officer, Housing Officer, or Tenancy Management Officer within a Housing our client or Local Authority
• Strong knowledge of tenancy management and housing legislation
• Proven experience managing estate inspections and coordinating repairs
• Ability to handle ASB cases and complex resident issues
• Excellent communication skills with the ability to build relationships across diverse communities
• Effective workload prioritisation and time management skills

Benefits and Pay Rate

This role offers a pay rate of £25.15 per hour Ltd, with an equivalent PAYE rate of £21.44 per hour, inclusive of holiday pay. Benefits include a £250 training allowance, dedicated specialist consultant, daily payroll runs, free candidate registration, referral and loyalty schemes, sign-up bonus, and free compliance checks. The position is full-time, Monday to Friday, 9 am to 5 pm, based in our client.