Neighbourhood Officer - 202610

Berneslai Homes; Barnsley; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Agile Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Health & Wellbeing Checks

Fantastic Training and Development Op­

Job summary

Berneslai Homes in Barnsley is looking for a Neighbourhood Officer to deliver proactive tenancy and estate management services. You will engage with residents, handle tenancy breaches, and work with Lettings to optimise housing stock while supporting vulnerable customers.

The role requires experience in social housing, strong communication, and IT proficiency. A permanent, full-time post offering 37 hours weekly and a salary in the listed range is available.

Qualifications

• NVQ Level 3 or equivalent or relevant experience.
• Effective communication with residents and colleagues.
• Experience in social housing, including estate/tenancy management or community safety.
• Experience with Microsoft Office and bespoke IT systems.

Responsibilities

• Deliver a proactive tenancy and neighbourhood management service.
• Deal with or escalate breaches of tenancy regulations within procedures.
• Manage day-to-day patch-based voids with partners to meet targets.
• Provide welcome visits to new tenants and offer practical support.

Skills

NVQ Level 3

Communication

Social housing

IT systems

Education

NVQ Level 3 / BTEC National Certificate

Tools

Microsoft Office

Bespoke IT Systems

Job description

Salary: £32,578 to £35,570

Working Arrangements: Full Time

Hours of Work: 37 hours per week

Status of Employment: Permanent

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer.

Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We're proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence-demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Neighbourhood Officer role:

We have an exciting opportunity to join our Neighbourhood service as Neighbourhood Officer!

As part of this key front‑line post, you'll deliver a proactive practical and visible customer focused tenancy and estate management service, to make a real difference to our customers and the communities that we manage.

Key duties and responsibilities of our Neighbourhood Officer:

• Deliver a highly visible, proactive tenancy and neighbourhood management service.
• To deal with or elevate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti‑Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
• Responsible for the day‑to‑day patch based void management of properties and w/ partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
• Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed.
• Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent.
• Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities.
• Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader

Please refer to the full Job Description and Employee Specification upon completing your application.

What we're looking for in our Neighbourhood Officer:

• NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills .
• The ability to communicate with residents and colleagues effectively.
• Experience in social housing, including estate management and tenancy management or community safety related work.
• Experience working with software applications including Microsoft Office and bespoke IT Systems
• Experience working with software applications including Microsoft Office and bespoke IT Systems
• Willingness to work flexible hours to meet the needs of the service.

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Job Description and Employee Specification: Neighbourhood JD/ES.pdf

Key Dates

Shortlisting is due to take place week commencing Tuesday 20 October and interviews are due to take place week commencing 26 October. Please note these dates are subject to change.

Please note these dates are subject to change.

Additional Information

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.
• CVs will not be accepted.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.