Neighbourhood Officer

Christian Action Housing Association - Enfield; Enfield; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Health care cashback

Employee Assistance Programme

Generous pension scheme

Friendly working environment

Job summary

Christian Action Housing Association in Enfield is seeking a Neighbourhood Officer to deliver high-quality, customer-focused neighbourhood management across a defined patch.

Based at Benedict House with duties across Barnet, Enfield, Haringey or Waltham Forest, you will support frontline teams, manage tenancies, inspections, safeguarding, and responsive service delivery.

Responsibilities

• Provide proactive neighbourhood management across a defined neighbourhood of under 450 properties.
• Keep tenant records up to date in HMS and record all tenant contacts.
• Deliver a comprehensive voids and lettings service within your neighbourhood.
• Encourage resident involvement with the tenants in your neighbourhood.
• Manage a portfolio of tenancies within policies and using appropriate tools.
• Lead on inspections to ensure a safe, well maintained environment.
• Identify and report safeguarding issues in line with policies.
• Investigate all Anti-Social Behaviour cases to satisfactory conclusions.
• Deliver services that meet legislation and best practice and deliver excellent customer service.
• Uphold the Association's values and work with colleagues to build an inclusive organisation.
• Any other duties reasonably required.

Job description

Job Title

Neighbourhood Officer

Location

Based at Benedict House, EN3 and various locations within Barnet, Enfield, Haringey or Waltham Forest depending on area of responsibility (patch).

Salary

£36,565

Hours

37.5 hours per week (Recruiting for both Perm and 15 month Contract roles)

Reporting to

Housing Services Team Leader

About Christian Action Housing Association

We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes and we continue to strive to provide more much needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We have a number of Independent Living schemes for anyone aged 55+, offering peace of mind and an opportunity to remain independent and in their local community.

The Role

Our Neighbourhood Officers will provide technical or professional expertise and advice to internal and external customers. They are expected to give support to our front line teams and work closely with our senior leaders to deliver great services across the organisation. They will provide key support in the delivery of excellent customer services and creating communities our tenants want to live in. They will also implement our policies and procedures to ensure best practise is applied when dealing with tenancy enquiries.

Key Responsibilities

• To provide a comprehensive customer focussed, proactive and high-quality neighbourhood management service across a defined neighbourhood of under 450 properties from the start to end of their tenancy.
• Ensure that all tenant records on our HMS are up to date with the correct information and each contact with the tenant is recorded accordingly.
• Deliver a comprehensive voids and lettings service across your neighbourhood.
• Encourage resident involvement with the tenants in your neighbourhood
• Be responsible for managing a portfolio of tenancies, working within agreed policies and procedures and utilising all appropriate and available tools to manage tenancies effectively.
• Lead on delivering a programme of neighbourhood, estate and patch/property inspections to ensure they are well maintained and managed, present a safe and secure environment for customers and visitors.
• Identify and report any safeguarding issues in line with our Safeguarding policies
• Investigating all types of Anti-Social Behaviour cases to satisfactory conclusion.
• Deliver services that meet legislation and regulatory requirements and reflect best practice and deliver excellent customer service at all times
• Uphold our values working collaboratively with colleagues across the Association
• Demonstrate the Associations commitment to building a diverse and inclusive organisation
• Any other duties that may be reasonably required

Please see attached job description for a full list of duties/responsibilities

Benefits

• 25 days annual leave entitlement plus public holidays.
• Health care cashback scheme
• Employee Assistant Programme (inc. free counselling and leagal advice)
• Generous pension scheme.
• Supportive and friendly working environment

Applying

Interviews will be held on the 12th and/or 19th October. Please note you may not hear anything until nearer the interview dates

Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.