Neighbourhood Officer

Berneslai Homes; Barnsley; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Discounted gym membership

Training and development opportunities

Job summary

Berneslai Homes in Barnsley is seeking a dedicated Neighbourhood Officer to join our frontline housing team on a full-time, 37-hour week 9-12 month fixed-term contract, based at Carlton Depot or any Barnsley base.

You will deliver proactive tenancy and estate management, manage a patch, welcome tenants, provide advice and referrals, identify vulnerabilities, and address tenancy breaches and anti-social behaviour with appropriate interventions.

Qualifications

• Experience in social housing, including estate and tenancy management or community safety work.
• Experience using software applications, including Microsoft Office and bespoke IT systems.
• Strong communication with residents and colleagues.
• Willingness to work flexible hours to meet service needs.
• NVQ Level 3, BTEC National Certificate or equivalent, or transferable skills.

Responsibilities

• Provide proactive tenancy and estate management across a designated patch.
• Welcome visits and practical advice to new and existing tenants; referrals and safeguarding where needed.
• Address tenancy breaches and anti-social behaviour with appropriate interventions.
• Manage empty properties and re-let homes promptly with Lettings colleagues.
• Complete support checklists and risk assessments; refer to internal/external services.
• Support Housing Waiting List assessments and the Lettings Policy; help optimise housing stock.
• Contribute to the sustainability of local communities.

Skills

Estate management

Tenancy management

Community safety

Microsoft Office

Communication

Education

NVQ Level 3 / BTEC National Certificate

Tools

Bespoke IT systems

Job description

Barnsley (based at our Carlton Depot or any other base within the geographical boundaries of Barnsley)

About Us

At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our ‘3 Cs’ values – Customer first, Can do, and Curious – we are committed to delivering high-quality services that put people at the heart of everything we do.

We are now looking for a Neighbourhood Officer to join us on a full-time basis, working 37 hours per week for a 9-12 month fixed-term contract.

The Benefits

• - Salary of £32,578 - £35,570 per annum
• - Discounted gym membership
• - Fantastic training and development opportunities

This is a fantastic opportunity for a social housing professional with experience in estate and tenancy management or community safety to join our customer-focused organisation.

You’ll have the chance to build on your housing experience in a rewarding front-line role, broadening your expertise while seeing first-hand the difference you can make to residents and communities across Barnsley.

What’s more, just as you support our communities, we’ll support you with genuine development opportunities and a superb range of benefits to support your wellbeing, reward your contribution and help you get more from your working life.

The Role

As a Neighbourhood Officer, you will provide a proactive, practical and visible tenancy and estate management service to our customers and communities.

Getting out and about across Barsley, you will manage a designated patch, supporting new and existing tenants by providing welcome visits, practical advice and appropriate referrals, and identifying vulnerabilities and safeguarding concerns.

You will manage empty properties, working with internal teams and partners to re-let homes quickly and address tenancy breaches and anti-social behaviour through appropriate interventions when required.

Additionally, you will:

• - Complete support checklists and risk assessments
• - Make referrals to internal and external support services
• - Work with the Lettings Service to assess Housing Waiting List applications
• - Support the effective operation of the Lettings Policy
• - Help ensure the best use of housing stock
• - Support the sustainability of local communities

About You

To be considered as a Neighbourhood Officer, you will need:

• - Experience in social housing, including estate and tenancy management, or community safety-related work
• - Experience of using software applications, including Microsoft Office and bespoke IT systems
• - The ability to communicate effectively with residents and colleagues
• - A willingness to work flexible hours to meet the needs of the service
• - An NVQ Level 3, BTEC National Certificate or equivalent, or relevant experience or transferable skills

Please note, this post requires a Basic Criminal Record Check.

Other organisations may call this role Housing Officer, Tenancy Officer, Neighbourhood Housing Officer, Estate Management Officer, Housing Management Officer, Community Housing Officer, Tenancy Management Officer, or Estate Officer.

Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.