Neighbourhood Officer

G-NIUS | Powered by Goodman Masson; Salford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Opportunity for permanent roles

Job summary

G-NIUS | Powered by Goodman Masson is seeking two Neighbourhood Officers to join a busy housing team in Salford. The role is field-based, involving visits to residents, managing your own workload and some home working.

You will support residents with housing issues and help create safe, well-managed communities. You will need a full UK driving licence and access to your own car, with experience in housing, lettings or social housing.

Qualifications

• Experience delivering good customer service in housing, lettings or social housing settings.
• Ability to communicate clearly with residents from diverse backgrounds.
• Strong organisational skills and the ability to manage a busy workload.
• Ability to handle sensitive or challenging situations calmly and professionally.
• Willingness to work both independently and as part of a team.

Responsibilities

• Manage your own patch of properties across Salford.
• Deal with ASB, rent queries, repairs, lettings and exchanges.
• Carry out property visits and viewings.
• Support residents with tenancy issues and provide guidance.
• Handle complaints in a professional, constructive manner.
• Work with local partners and organisations to support residents.
• Ensure properties and gardens meet required standards.
• Manage your own diary and priorities.

Skills

Customer service

Communication

Organisation

Independent working

Teamwork

Job description

We're looking for two Neighbourhood Officers to join a busy housing team, looking after a patch of properties across Salford.

This is a varied, field-based role where you'll spend time visiting residents, managing your own workload and working from home. You'll play an important part in supporting residents, dealing with housing issues and helping to create safe and well-managed communities.

What will you be doing?

• Managing your own patch of properties across Salford.
• Dealing with anti-social behaviour (ASB), rent queries, repairs, lettings and property exchanges.
• Carrying out property visits and viewings.
• Supporting residents with tenancy issues and providing advice and guidance.
• Handling complaints and challenging situations in a professional and understanding way.
• Working with local partners and other organisations to support residents.
• Making sure properties and gardens are being maintained to the required standards.
• Managing your own diary and prioritising your workload.

What are we looking for?

• A full UK driving licence and access to your own car.
• Experience in housing, lettings or ideally social housing.
• Good customer service skills, both face-to-face and over the phone.
• Experience dealing with difficult or sensitive situations.
• The ability to communicate with people from different backgrounds.
• Good organisation skills and the ability to manage a busy workload.
• A confident, practical and solution-focused approach.
• Someone who enjoys working independently and as part of a team.

What's on offer?

• Temporary ongoing contract.
• Permanent opportunities expected to become available soon.
• A mixture of home working, community visits and office days.
• The opportunity to make a real difference to residents and their communities.

Interested?

If you have housing experience and are looking for your next opportunity, we'd love to hear from you.