Neighbourhood Officer

Csod; England; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development

Pension and life assurance

Volunteering hours

Discounts and perks

Job summary

Aster Group in Wiltshire is seeking a Neighbourhood Officer to provide an effective landlord service to customers, helping to build communities they are proud to live in. You will manage tenancy and estate management with a risk-based approach, handle tenancy enquiries and breaches, and develop action plans including enforcement of tenancy conditions.

You’ll also coordinate repairs with colleagues to ensure safe, well-maintained homes.

Qualifications

• Experience in customer-facing housing or estate management.
• Good knowledge of housing practice and legislation.

Responsibilities

• Provide landlord services supporting tenancy queries and enforcement of tenancy conditions.
• Manage properties with tenancy and estate management using a risk-based approach.
• Conduct neighbourhood inspections and coordinate repairs with relevant colleagues.

Skills

Customer service

Communication

Time management

Problem solving

Tools

MS Office

Job description

Salary: £35,045 per annum

Location: Wiltshire

Hours: 37 Hours per week

Are you looking for a new challenge in housing and a chance to make a real difference in our communities?

This role would suit someone who has experience in working in a supported housing setting. The role will involve working with vulnerable customers, their care teams and care providers whilst working alongside our partner agencies to provide a safe and effective landlord service.

What you’ll be doing

You’ll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in.

With a risk-based approach, you’ll manage properties dealing with all aspects of tenancy and estate management.

You’ll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions. You’ll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance.

About you

You’ll have experience of working in a customer facing role, approaching daily challenges enthusiastically. It is essential that you have tenancy and estate management experience alongside a good knowledge of housing practice and legislation.

You will be able to flexibly respond to unplanned situations and you’ll be confident to think on your feet to problem solve in the moment.

You’ll be liaising with our customers daily, so you’ll have experience of handling challenging situations with a wide variety of customers who’s needs will vary.

You must be organised and able to manage and prioritise a diverse workload with competing demands. You’ll possess excellent communication skills with the ability to work at pace and you will be be a proficient user of IT including the Microsoft office suite.

You’ll need to hold a full UK driving licence with access to your own vehicle for work purposes.

What’s in it for me

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Successful candidates will be required to have a Basic DBS check.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

Download Documents

• The Aster Way Culture Handbook
• Role Profile Neighbourhood Officer