Housing Officer

Aster Group UK; England; On-site; GBP 30,761 - 37,596; Full time

Benefits offered by this job

Flexible working arrangements

Wellbeing support

Career development opportunities

Defined Contribution Pension

Volunteering hours

Savings at various outlets

Enhanced leave

Recognition initiatives

Job summary

A housing management organization is seeking an experienced Housing Officer to oversee properties across Greater London. The role involves liaising with agents, managing tenancy agreements, and ensuring compliance with housing regulations. Ideal candidates will have a housing qualification or significant experience, along with excellent communication and IT skills. Flexible working arrangements and various employee benefits are offered.

Qualifications

• Proven track record in dealing with challenging situations.
• Knowledge of housing law, regulations, leasehold, and shared ownership management is essential.
• Full UK driving licence and access to a vehicle are desirable.

Responsibilities

• Liaise with agents onsite.
• Work with residents in the community.
• Collaborate with other teams and external stakeholders.
• Investigate tenancy breaches and enforce agreements.
• Attend court and manage evictions.
• Conduct property inspections.

Skills

Housing management experience

Excellent communication skills

IT skills with CRMS

Education

CIH or equivalent housing qualification

Job description

Join to apply for the Housing Officer role at Aster Group UK.

Base pay range

• Housing Officer - 12 month fixed term contract
• Salary: £34,179 per annum
• Location: Greater London
• Hours: 37 hours per week

The Vacancy

Are you an experienced Housing Officer looking for a new role? If so, please keep reading.

As a Housing Officer you’ll be working across Greater London on a dispersed patch of agency‑managed and covering some general needs properties. You will be responsible for delivering a successful housing and tenancy management service.

Primary responsibilities include:

• Liaising with agents onsite.
• Customer focus, working with residents in the community.
• Collaborating with other teams, safer neighbourhood teams and external stakeholders.
• Investigating and actioning tenancy breaches, enforcing the terms & conditions of the tenancy agreement.
• Attending court and undertaking evictions.
• Conducting viewings and sign‑ups.
• Delivering a programme of property/estate inspections, prioritising FRA/H&S actions.

About you

You should have a CIH or equivalent housing qualification or significant housing management experience.

Experience of housing management and a proven track record of dealing with challenging situations while addressing diverse customer needs is required.

Knowledge of current housing issues, housing law, regulations, leasehold, and shared ownership management is essential.

Excellent communication skills and strong IT skills with experience using CRMS.

Ability to travel across the patch; a full UK driving licence and access to a vehicle are desirable.

Ideal candidates will be based in the Greater London area.

What’s in it for me

• Flexible working arrangements.
• Wellbeing support – workshops, employee assistance, mental health training, health cash plan.
• Career development opportunities through leadership and colleague development frameworks.
• Defined Contribution Pension and life assurance.
• Volunteering hours available to all colleagues.
• Savings at cinemas, gyms, holidays, shops and eateries.
• Enhanced leave.
• Recognition initiatives for outstanding contributions.

Ready to apply?

To apply, please submit a copy of your up‑to‑date CV along with a supporting statement explaining why you would be a good fit for the role.

All successful applicants will be required to undergo an enhanced DBS check.

Equality, diversity and inclusion

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Right to work

Aster is not a sponsorship organisation. All candidates must verify their right to work in the UK before commencing employment.