Independent Living Housing Officer – Part Time

Aster Group; Reading; Híbrido; GBP 18.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Wellbeing program

Career development

Defined contribution pension

Volunteering time

Discounts for cinemas, gyms and more

Enhanced leave

Recognition initiatives

Descripción de la vacante

Aster Group is seeking a Service Officer to support residents at Alexandra Place in Woodley, Reading. This part‑time role focuses on tenancy management, safety and sign‑ups, with responsibility for fire risk checks and reporting repairs.

You'll work closely with residents, attend meetings, and handle light anti‑social behaviour issues, with a flexible pattern discussed at interview.

Formación

• Experience in tenancy management, including audits and signposting to other agencies for additional resident support
• Strong awareness of building health & safety issues
• Ability to work independently, exercising good initiative and judgement
• Excellent written, communication and IT skills

Responsabilidades

• Oversee building safety and manage tenancies including viewings and sign ups
• Report communal and resident repairs as part of daily duties
• Manage light anti-social behaviour issues as needed

Conocimientos

Tenancy management

Building safety

Communication skills

IT skills

Independence

Safeguarding awareness

Descripción del empleo

Salary: £19,741 per annum (£32,464 FTE)

Location: Reading

Hours: 22.5 hours per week

As a Service Officer, as you’ll be known internally you will work within Alexandra Place, our scheme in Woodley, Reading.

This is a part time role and will ideally suit someone with housing experience.We’ll happily discuss a suitable working pattern at the interview.

Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments.

You’ll be part of resident’s meetings and will be responsible for reporting both communal and resident’s repair requirements.

The role could also see you managing light anti-social behaviour issues.

About You

You’ll see yourself as a people person, able to build rapport and show empathy but also robust in your working relationships.

The ideal candidate will be enthusiastic and energetic.

The following are considered essential:

• Experience in tenancy management, including audits and signposting to other agencies for additional resident support
• Strong awareness of building health & safety issues
• Ability to work independently, exercising good initiative and judgement.
• Great communication skills, you’ll be a go to person so building rapport will be very important Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.
• Excellent written, communication and IT skills.

Who We Are Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we’ve helped our residents to enjoy vibrant, active and fulfilling lives.

Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities.

Day to day, we live our values: “to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act”. C&C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&C is passionate about supporting diverse candidates.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Successful applicants will be required to complete an Enhanced DBS check.

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All offers of employment are subject to the successful candidate providing proof of their right to work in the UK. Aster Group and its subsidiary brands do not hold a sponsor licence and are therefore unable to provide visa sponsorship.

Download Documents

• The Aster Way Culture Handbook
• Service Officer Role Profile.pdf