Neighbourhood Manager

Orbit; England; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Orbit Group is seeking a dedicated Neighbourhood Manager to support customers in Medway and surrounding areas. You will act as the local lead, coordinating services with Local Authorities and Housing Association partners, handling ASB and tenancy concerns, and ensuring high standards of delivery across field, home, and Kent Office operations.

The role requires strong customer focus, time management, and a willingness to be in the community at least three days per week, with occasional evenings

Qualifications

• Experience in customer-focused property or neighbourhood services.
• Understanding needs of vulnerable individuals and safeguarding.
• Full UK driving licence and access to a vehicle.
• Willingness to work three days a week in the community and occasional evenings/weekends.
• Commitment to completing housing-related qualifications within 12 months.

Responsibilities

• Manage relationships with Local Authorities and Housing Association partners.
• Be the main contact for customers on ASB, estate services and tenancy matters.
• Represent Orbit in local communities and coordinate internal/external services.
• Work in a hybrid model across field, home, and Kent Office coverage.

Skills

Customer focused operations

Case or portfolio management

Safeguarding awareness

Problem solving

UK driving licence

Vehicle access

Travel flexibility

Out-of-hours rota

Team collaboration

Education

Diploma in Housing

Foundation degree from CIB

Level 3 in Housing Management

Job description

At Orbit our customers are at the heart of everything we do, we’re looking for an individual with bags of personality and a real passion to support our customers in their homes and communities.

Neighbourhood Manager - Your Opportunity to Make a Real Difference

Covering a patch across Medway and surrounding areas our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you’ll be the friendly face customers turn to for support, guidance, and solutions. Whether it’s working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way.

We’re looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don’t mind the occasional evening or weekend work, you’ll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety.

If you’re passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Rugby, one conversation and one connection at a time.

In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery.

Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required.

The role will cover the Medway and surrounding areas (e.g. Stone, Gravesend and Dartford) with access to our Kent Office. This role works in a hybrid way using a blend of field, home and office based working.

What you'll achieve

You’ll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy.

What you'll bring

Essential skills

• Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management;
• A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.
• Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.
• A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.
• Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment
• Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

• Online application
• Interview(s)
• Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.