Community Hub Officer

Orbit Group; St Leonards; On-site; GBP 26,000 - 32,000; Full time

Job summary

Orbit Group is opening a Hastings Community Hub and seeks a Community Hub Officer to engage customers, partners and local communities while increasing access to Better Days support services.

The role requires a driving licence and access to your own vehicle; you will work full-time on-site at the Hastings hub and travel to events as needed, engaging with diverse audiences across Orbit geography.

Qualifications

• Experience working with local communities in a hub or community-focused programme.
• Ability to deliver information, advice and guidance in a community setting.
• Comfort handling challenging conversations professionally and confidently.

Responsibilities

• Plan, coordinate and deliver a programme of community engagement, activities and events within Orbit’s Community Hubs.
• Support day-to-day operation of Community Hubs, ensuring they are welcoming, accessible, safe and well-used.
• Provide regular face-to-face presence at hubs and build trusted relationships with customers and local partners.
• Provide information, advice and guidance and refer to Better Days and external services as needed.
• Support stakeholder mapping and knowledge of local services and partnerships.
• Assist Place Investment and Partnership Lead to deliver place-based activity with colleagues and partners.
• Collaborate with communications to promote hubs and local engagement opportunities.

Skills

Community engagement

Public speaking

Partnerships

Customer service

Monitoring data

IT skills

Tools

Microsoft Office

Word

Excel

Job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit Group are delighted to be recruiting for a Community Hub Officer to join us ahead of the opening of our brand new Hastings Community Hub. As the Hub Officer, you will support the delivery of Orbit’s Community Hub by engaging customers, partners and local communities, increasing access to Better Days support services and ensuring customer insight helps shape local investment and community activity.

The role will require a driving license and access to your own vehicle.

This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.

Where you'll be working

As the Hub Officer, you will be working full-time on-site at the hub and occasionally out on visits for local events. This role will be suited to an individual that's local to the Hastings area.

What you'll achieve

• Plan, coordinate and deliver a programme of community engagement, activities and events within Orbit’s Community Hubs.
• Support the day-to-day operation of Community Hubs, ensuring they are welcoming, accessible, safe and well-used by customers and partners.
• Provide a regular face-to-face presence at hubs, building trusted relationships with customers, partners and local communities.
• Provide information, advice and guidance to Orbit customers, identifying needs and making appropriate referrals into Better Days and external support services.
• Support stakeholder mapping and build knowledge of local services, referral routes and partnership opportunities.
• Support the Place Investment and Partnership Lead and Community Hub Manager to deliver place-based activity, working with colleagues, customers and partners to respond to identified local priorities.
• Work with communications colleagues to promote Community Hubs, local activities and engagement opportunities within local communities.

What you’ll bring

Essential skills

• Experience of working with local communities in a community setting, community hub or community-focused programme.
• Experience of delivering information, advice and guidance in a community-based environment.
• Ability to manage challenging conversations and behaviours professionally and confidently.
• Experience of partnership working and building effective relationships with local services.
• Experience of collating monitoring information, customer feedback and performance data.
• Good IT skills, including Microsoft Office, Word and Excel.
• Confident speaking in public and engaging with a range of audiences.
• Ability to travel across Orbit geography and work occasional evenings or weekends to meet the requirements of the role.

Desirable skills

• Experience of community service design or co-design with customers and partners.
• Experience of promoting community hubs, services or activities to increase participation, usage or income generation.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application

Interview(s)

Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check