Senior HR Resolutions Advisor

Orbit Group; Coventry; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

Orbit Group is recruiting a Senior HR Resolutions Advisor for a brand-new 12-month fixed-term contract. You will provide expert ER advice and lead on complex cases from initial contact to resolution.

The role supports change programmes and develops HR processes, policies and service delivery. An agile working pattern applies with 1–2 days per week in Coventry and occasional travel to other Orbit sites.

Qualifications

• Significant experience managing employee relations cases from start to resolution.
• Experience supporting organisational change programmes, including restructures and TUPE.
• CIPD Level 7 qualified or working towards.
• Strong knowledge of UK employment legislation and ER best practice.
• Ability to influence stakeholders at all levels.

Responsibilities

• Lead and manage complex, high-risk employee relations cases from start to resolution.
• Coach and guide HR Resolutions Advisors, sharing knowledge and guidance.
• Support organisational change initiatives including restructures and TUPE.
• Develop, review and implement HR policies, templates and workflows.
• Ensure consistent, pragmatic advice aligned with policy and law.

Skills

Employee relations

Change management

CIPD Level 7

UK employment law

Stakeholder influence

Policy compliance

Education

CIPD Level 7

Tools

HRIS systems

Job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit Group are delighted to be recruiting for a Senior HR Resolutions Advisor to join the team in this brand new position, on a 12 month fixed term contract.

In this role, you will provide expert employment relations advice and support to managers and colleagues on a broad range of employee relations matters, from initial contact through to resolution. The Senior HR Resolutions Advisor will lead on complex and high-risk cases, provide coaching, guidance and quality assurance to HR Resolutions Advisors, and support the continuous development of HR processes, policies and service delivery.

The successful candidate will be an employee relations professional with experience of, or exposure to, change programmes. This will be an agile working role, with 1-2 days per week from the office in Coventry (this can fluctuate in line with business need) and occasional travel to other Orbit sites also.

This role is part of People and Strategy where you'll help us to build a culture and brand that people want to be part of.

What you’ll achieve

Employee Relations Case Management

• Lead and manage complex, sensitive and high-risk employee relations cases, including disciplinary, grievance, capability, absence management, conduct, performance and workplace conflict matters.
• Act as an escalation point for HR Resolutions Advisors, providing guidance and direction on complex casework and employment-related issues.
• Ensure all employee relations cases are managed consistently, fairly and in line with company policy, employment legislation and best practice.

Coaching Support

• Provide day-to-day support, coaching and guidance to HR Resolutions Advisors, helping to build capability and confidence across the team.
• Deliver knowledge sharing sessions, case reviews and updates on employment legislation, policies and emerging people issues.

Change and Project Support

• Support organisational change initiatives including restructures, TUPE transfers, harmonisation programmes and consultation activities.

Policy, Process and Continuous Improvement

• Support the development, review and implementation of HR policies, procedures, templates, workflows, guidance materials and toolkits.
• Ensure advice provided across the team remains consistent, pragmatic and aligned with organisational values and policies.

What you’ll bring

Essential skills

• Significant experience managing employee relations cases from commencement through to resolution, including complex and high-risk matters.
• Experience supporting organisational change programmes, including restructures and TUPE
• CIPD Level 7 qualified or working towards, or equivalent professional experience.
• Strong knowledge of UK employment legislation and employee relations best practice
• Proven ability to build credibility and influence stakeholders at all levels.
• Ability to balance commercial considerations with legal and policy compliance.

Desirable skills

• Previous experience operating within a shared service
• Experience developing policies, procedures and HR guidance materials.
• Experience providing quality assurance or mentoring support within an HR team.
• Experience using HR case management and HRIS systems.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values‑driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.