Neighbourhood Manager

Orbit Group; Chatham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working opportunities

Wellbeing programmes

Training and development

Job summary

Orbit is seeking a personable Neighbourhood Manager to support residents in Medway and surrounding areas. You will be the local lead, building relationships with Local Authorities and Housing Association partners, handling ASB, estate services and tenancy concerns while delivering an exceptional customer experience.

This hybrid role requires time in the community three days a week, occasional evenings or weekends, and a commitment to safety and community wellbeing.

Qualifications

• Strong background in customer centred operations or similar with case/portfolio management.
• Safeguarding awareness and ability to support vulnerable individuals.
• Excellent problem-solving and conflict resolution with empathy.
• Full UK driving licence and access to a vehicle; able to travel and work flexible hours including out-of-hours rota.
• Self-motivated and independent, yet able to collaborate with colleagues in a team.

Responsibilities

• Manage relationships with Local Authorities and Housing Association partners.
• Main contact for customers regarding ASB, estate services and tenancy management.
• Be present in the community three days per week; occasional evenings or weekends as required.
• Represent Orbit in local communities and coordinate internal and external services to meet diverse needs.
• Maintain high standards of delivery and customer focus.

Skills

Customer service

Case management

Safeguarding

Problem solving

Driving licence

Travel flexibility

Team collaboration

Education

Diploma in Housing / Foundation degree in Housing Management

Job description

At Orbit our customers are at the heart of everything we do, we're looking for an individual with bags of personality and a real passion to support our customers in their homes and communities.

Neighbourhood Manager - Your Opportunity to Make a Real Difference

Covering a patch across Medway and surrounding areas our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you'll be the friendly face customers turn to for support, guidance, and solutions. Whether it's working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way.

We're looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don't mind the occasional evening or weekend work, you'll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety.

If you're passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Rugby, one conversation and one connection at a time.

In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery.

Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required.

If you are passionate about housing, safety, and community wellbeing, we encourage you to apply.

The role will cover the Medway and surrounding areas (e.g. Stone, Gravesend and Dartford) with access to our Kent Office. This role works in a hybrid way using a blend of field, home and office based working.

What you'll achieve

You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy.

What you'll bring

Essential skills

• Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management;
• A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.
• Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.
• A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.
• Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment

Desirable skills

• Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.