Later Living Living Scheme Assistant

Orbit Group; Stratford-upon-Avon; On-site; GBP 21,000 - 26,000; Full time

Job summary

Orbit Group is seeking a customer-focused individual to join a small team at one of schemes in Southam. Working onsite, this is a customer facing role with excellent communication, attention to detail, to provide excellent service to our older and vulnerable customers.

You'll help us lead the way in lettings, safeguarding, tenancy management, and creating a welcoming community. A busy site with pace and high standards.

Qualifications

• Knowledge of issues faced by older people or vulnerable groups.
• ICT literacy: ability to email, print, complete online forms, and use in-house IT systems.
• Ability to communicate appropriately with internal and external people.
• Customer-focused mindset with ability to respond to needs and manage expectations.
• Ability to build and maintain professional relationships to ensure a great service experience.

Responsibilities

• Support the Scheme Manager in providing excellent service and ensuring a safe place for customers to live.
• Develop and maintain professional relationships with customers and leaseholders, ensuring adherence to conduct.
• Assist in all H+S requirements, following policy and procedure.
• Create a lively and vibrant environment to reduce social isolation.
• Monitor grounds/maintenance staff while onsite (internal and external teams).
• Assist in ensuring customer safety checks are completed daily/weekly/monthly within agreed timescales.

Skills

Older people issues

ICT proficiency

Professional language

Customer-focused service

Relationship building

Job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than , people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

We are looking for a customer focused individual to join a small team at one of schemes in Southam. Working onsite, this is a customer facing role and we are looking for someone with excellent communication skills. You will have strong PC skills, good attention to detail and be looking to provide excellent service to our older and vulnerable customer base. This is a busy site, and the ability to work at pace whilst delivering excellent service will be key

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than , customers.

What you'll achieve

• Support the Scheme Manager in providing excellent service and ensuring a safe place for customers to live. Deal with issues round lettings, wellbeing, activities, tenancy management, safeguarding etc.
• Develop and maintain professional relationships with customers and leaseholders, and ensure adhering to code of conduct and professional boundaries.
• Assist in all H+S requirements, following policy and procedure.
• Create a lively and vibrant environment to reduce social isolation.
• Monitor grounds / maintenance staff whilst onsite (internal and external teams)
• Assist in ensuring customer safety checks are completed daily/weekly /monthly and within agreed timescales.

What you'll bring

Essential skills

• Knowledge and/or experience of the issues faced by older people or vulnerable groups.
• Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages.
• Uses appropriate language when dealing with internal & external people.
• Able to have a customer perspective and respond effectively to their needs and expectations.
• Able to build and maintain professional relationships with customers and colleagues to ensure the customer has a great experience of the services being delivered.

Desirable skills

• CIH level 2 or 3 in Housing Practice, equivalent qualification, or the desire to undertake a professional qualification

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

• Online application
• Interview(s)Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.