Community Investment & Partnerships Lead

Orbit Group; Coventry; Presencial; GBP 42 000 - 62 000; Tempo integral

Resumo da oferta

Orbit Group is recruiting a Community Investment & Partnerships Lead on a fixed term contract to March 2028, with agile working based out of Coventry. You will develop Local Place Plans supporting the Thriving Community strategy, building partnerships in the Midlands and delivering customer-focused outcomes.

Ideal candidates will have charity/public sector or housing association experience, strong relationship skills and a strategic approach to service improvement, data use and partnerships

Qualificações

• Awareness and experience of customer engagement theory and practice.
• Experience in design, commissioning and implementation of local service delivery based on identified need, including securing external funding.

Responsabilidades

• Lead planning, coordinating and overseeing delivery of local activity within a defined geographical area.
• Work with customers, partners and Orbit teams to co-design and commission projects meeting identified needs.
• Support Community Hubs delivery and reporting of impact on projects and activities in the area.
• Manage customer journey into support, including Information Advice and Guidance (IAG) and tenancy sustainment.
• Lead, coach and develop team members to drive performance and continuous improvement.
• Support management of Community Coaches caseload, ensuring safeguarding and performance.
• Manage local budget forecasting and value-for-money for commissioned projects.
• Drive change initiatives across your area to enable service offerings and customer choice.

Conhecimentos

Customer engagement

Service delivery design

Contract & budget management

Team leadership

Stakeholder relationships

Descrição da oferta de emprego

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit are delighted to be recruiting for a Community Investment & Partnerships Lead to join us on a fixed term contract until March 2028.

In this role, (known internally as Place Investment & Partnerships Lead), you will ensure effective development and delivery of Local Place Plans that support the delivery of Orbit’s Thriving Community strategy and targets, as well as meeting Orbit’s mission and aspiration to lead in building thriving and empowered communities.

You will have experience of working within either a charity, public sector organisation or housing association, and naturally build relationships by fostering partnerships in the local area, ensuring a thriving community in the Midlands. You'll be strategic with your approach and will continuously improve services and processes, with the use of feedback, data and insights.

This role requires access to your own vehicle and willingness to travel, and will be an agile working role based out of our Coventry office.

This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.

What you’ll achieve

Lead on planning, coordinating and overseeing delivery of local activity within a defined geographical area of responsibility working alongside colleagues on a taskforce approach to tackle identified issues.

Using data and working with customers, local partners and Orbit teams to co‑design and commission projects to meet identified need, managing local contract delivery.

Support the delivery of Orbits Community Hubs working closely with The Community Hub Team including coordination and reporting of impact on projects and activities within the defined area.

Managing the local customer journey into support through the work of the team, providing Information Advice and Guidance (IAG), supporting tenancy sustainment including the support to vulnerable customers and referrals into Better Days and external services.

To lead, coach and develop team members, driving high performance and continuous improvement contributing to overall business performance.

Support the management of the Community Coaches customer caseload, ensuring compliance, safeguarding and performance and complaint resolution.

Management of a local budget, including accurate forecasting and ensuring value for money of commissioned projects.

To lead the implementation of change initiatives across your area of responsibility designed to enable service offering and customers choice, engaging with and managing customer expectations in line with corporate strategy.

What you’ll bring

Essential skills

• Awareness and experience of customer engagement theory and practice and track record of increasing customer engagement.
• Experience of design, commissioning and implementation of local service delivery based on identified need, including securing external funding.
• Experience of successful contract and budget management, reporting audit and compliance.
• Experience of leading and performance managing the work of a team including customer caseload (direct and matrix management).
• Strong ability to relationship build across geographies, with a wide variety of stakeholders to develop and manage cross sector partnerships.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

• Online application
• Interview(s)
• Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check