Neighbourhood Manager

SMART Website Development; Cardiff; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking council dedicated to enhancing housing services in the Vale. As a Neighbourhood Manager, you'll play a pivotal role in managing council homes, supporting tenants, and tackling community challenges. This position offers a dynamic environment where your leadership and problem-solving skills will shine. Collaborate with a supportive team focused on professional development and make a tangible difference in people's lives. If you're passionate about community engagement and housing management, this opportunity is perfect for you!

Benefits

Supportive team culture

Professional development opportunities

Access to council benefits

Inclusive working environment

Qualifications

• Minimum 2 years experience in housing management or community engagement.
• Strong leadership skills with a people-first approach.

Responsibilities

• Manage day-to-day allocation and management of council homes.
• Lead community engagement activities and improvement projects.

Skills

Housing Management

Community Engagement

Leadership Skills

Knowledge of Housing Law

Communication Skills

IT Literacy

Problem-Solving

Education

HNC in Housing

Job description

Make a difference in your community

Are you passionate about delivering high-quality housing services that directly impact people's lives? Do you thrive in a fast-paced, people-centred environment? The Vale of Glamorgan Council is looking for an experienced Neighbourhood Manager to join our Housing team on a temporary basis to provide absence cover.

What you'll do:

• Manage the day-to-day allocation and management of council homes.
• Support new and existing tenants, ensuring they understand their rights and responsibilities.
• Tackle anti-social behaviour and tenancy breaches with a proactive, supportive, and fair approach.
• Lead community engagement activities and improvement projects.
• Work closely with internal teams and external agencies to support tenants and improve neighbourhoods.
• Line manage a Neighbourhood Assistant and two Sheltered Scheme Coordinators.
• Oversee older people's accommodation and support their wellbeing.
• Conduct inspections, manage empty properties, and ensure legal and safety compliance.
• Help deliver performance targets and ensure records, reports, and procedures are in line with council standards.

About you:

We're Looking For Someone With

• Experience in housing management or community engagement (minimum 2 years), ideally within social housing.
• Strong leadership skills; you'll be managing staff and taking ownership of your patch.
• Knowledge of relevant housing law and current housing policy.
• A practical, people-first approach; you'll be dealing with everything from housing queries to legal enforcement.
• Great communication skills, able to liaise with tenants, partner organisations, and senior stakeholders.
• IT literacy and the ability to maintain accurate records and performance reports.
• A problem-solver with good judgment, able to act decisively under pressure.
• A commitment to equality, safeguarding, and tenant involvement.

You'll need:

• HNC in Housing or equivalent qualification.
• A full driving licence and access to a vehicle.
• Flexibility to work across the Vale and occasionally outside core hours.
• A positive, can-do attitude with a focus on continuous improvement.

We offer:

• A chance to make a direct impact on housing services in the Vale.
• Supportive team culture with a focus on professional development.
• Access to council benefits and training opportunities.
• An inclusive and diverse working environment.