Neighbourhood Manager

Kent Housing Group; Ashford; On-site; GBP 25,000 - 32,000; Full time

Job summary

Town and Country Housing is seeking a customer-focused housing officer to manage a patch of properties and deliver a high-quality housing management service.

You will support tenants to sustain tenancies, handle anti-social behaviour cases, and work with residents and external agencies to keep neighborhoods safe and well-maintained.

This role requires strong communication, organisational skills and a proactive, solution-focused approach to helping residents live in secure, sustainable communities.

Qualifications

• Experience in housing or neighbourhood management.
• Strong communication and customer service skills.

Responsibilities

• Manage a patch of properties and deliver a responsive housing management service.
• Support tenants to sustain tenancies and address anti-social behaviour.
• Collaborate with residents, partners and external agencies to maintain safe neighbourhoods.

Job description

Our Vacancy

We’re looking for a customer-focused and proactive person with strong communication skills and experience in housing or neighbourhood management. You’ll be organised and able to manage your own workload, handling a range of tenancy and estate matters. You’ll have a solution-focused approach, you’ll build strong relationships with residents and partners, address anti-social behaviour, and contribute to creating safe, sustainable communities.

Employer: Town and Country Housing

Close date: Thursday 15/10/2026

What You’ll Do

You will manage a patch of properties, delivering a high-quality, responsive housing management service. You’ll support tenants to sustain their tenancies, handle anti-social behaviour cases, and ensure homes are let efficiently. Working closely with residents, colleagues, and external agencies, you’ll play a key role in maintaining safe neighbourhoods, improving local environments, and using customer feedback to drive continuous service improvement.

Why join us

When you join Town and Country Housing, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.