Housing Officer

NFP PEOPLE; London; Hybrid; GBP 38,000; Full time

Job summary

NFP PEOPLE is seeking a Housing Officer in London to manage properties and deliver services for residents. The role involves tenancy management and working collaboratively to ensure high-quality housing services. Candidates should possess excellent customer service and communication skills, ideally with experience in housing.

Qualifications

• Experience in delivering customer service within housing or support services preferred.
• Strong communication and problem-solving skills required.
• Ability to handle sensitive issues with empathy.

Responsibilities

• Delivering tenancy services including lettings and rent management.
• Managing anti-social behaviour cases.
• Supporting residents with rehousing and advice.

Skills

Customer Service

Communication

Organisational Skills

Problem-Solving

Empathy

Numerical Skills

Job description

Employer NFP PEOPLE Location Hammersmith, London / Hybrid (Tuesdays in the office) Salary £37,120 per annum Closing date 15 Jun 2025

Housing Officer
We’re looking for a dedicated Housing Officer to join a small, passionate team making a big difference in women’s lives across West London.Position: Housing Officer
Location: Hammersmith, London / Hybrid (Tuesdays in the office)
Hours: 35 hours per week (Monday to Friday, Activity-Based Working)
Contract: Permanent
Salary: £37,120 per annumClosing date: Sunday 15th June (midnight)
Interviews/assessments: Monday 23rd JuneAbout the role:
You’ll join a growing organisation during an exciting period of change, helping deliver excellent housing services for over 1,000 residents. Reporting to the Housing Manager, you'll manage a patch of properties and be responsible for a range of tenancy management functions, including lettings, rent arrears, anti-social behaviour, and resident engagement. You’ll work collaboratively across teams to support residents’ independence and wellbeing.Key responsibilities will include:

Delivering tenancy services such as allocations, lettings, tenancy audits, and rent management

Managing anti-social behaviour cases and ensuring legal use of housing stock

Supporting residents with rehousing, transfers, mutual exchanges, and benefits advice

Building strong relationships with residents and engaging them in service delivery

Working with contractors, third parties, and internal teams to deliver responsive services

Maintaining accurate records and working to KPIs on income and tenancy sustainmentTo perform well in this role, you’ll need:

Experience of delivering excellent customer service, ideally within housing or support services

Strong communication, organisational and problem-solving skills

The ability to remain calm and empathetic when handling complex or sensitive issues

A good grasp of IT and CRM systems, plus strong numerical skills

A proactive, can-do approach to service delivery

An understanding of equality, diversity and inclusion in the context of social housingPrevious experience in Social Housing is preferred but not essential.About the organisation:
The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women’s lives by providing high quality homes and services.Their vision is for all single women across London to have access to a safe, secure and affordable home.Their mission is to offer single women access to safe, secure and good quality affordable homes and services that enable women to live a good quality of life. To influence other housing providers so they understand the needs of single women and offer services that meet this need. Their values, co-created with their staff and residents, reflect both their history and their future Putting residents 1 st , we are Open, Nurturing great relationships with Equality, Empowerment and Respect being at the core of what we do.Other roles you may have experience of could include: Tenancy Officer, Neighbourhood Officer, Housing Advisor, Supported Housing Officer, Lettings Officer, Tenancy Support Worker, Income Recovery Officer, Housing Services Officer, or Resident Liaison Officer.PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

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