Neighbourhood Manager - Hybrid Field-Based, Thanet

KC Group; Thanet District; Hybrid; GBP 43,000 - 45,000; Full time

Job summary

KC Group is recruiting on behalf of a leading housing organisation for a Neighbourhood Manager in the Thanet area. The role is full-time and temporary, with a 37.5-hour week and a pay rate of £22.25 per hour. An Enhanced DBS check is required.

You will be the face of the organisation, supporting residents and collaborating with contractors and agencies to deliver safe, thriving communities. Key duties include managing properties, conducting inspections, tenancy support, resolving anti-social

Qualifications

• Experience in housing, tenancy management, or neighbourhood management.
• Strong customer service and relationship-building skills.
• Excellent problem-solving and conflict-resolution abilities.
• Knowledge of housing legislation and tenancy processes is desirable.
• Proficient with Microsoft Office and mobile technology.
• Strong organisational skills and ability to manage a varied workload.

Responsibilities

• Manage a portfolio of residential and mixed-tenure properties across the Thanet area.
• Conduct estate, property, and scheme inspections to maintain high standards.
• Support customers with tenancy management matters including tenancy changes, succession, safeguarding, and enforcement cases.
• Investigate and manage anti-social behaviour, community safety concerns, and complaints.
• Build strong relationships with customers, external agencies, and local stakeholders.
• Work closely with contractors and internal teams to resolve maintenance and compliance issues.
• Attend community meetings, customer engagement events, and multi-agency meetings where required.
• Maintain accurate records and update housing management systems.

Skills

Customer service

Relationship building

Problem solving

Conflict resolution

MS Office

Mobile technology

Organisation

Tools

Microsoft Office

Job description

KC Group is recruiting on behalf of a leading housing organisation for a Neighbourhood Manager in the Thanet area. The role is full-time and temporary, with a 37.5-hour week and a pay rate of £22.25 per hour. An Enhanced DBS check is required.

You will be the face of the organisation, supporting residents and collaborating with contractors and agencies to deliver safe, thriving communities. Key duties include managing properties, conducting inspections, tenancy support, resolving anti-social