Neighbourhood Housing Officer

4Recruitment Services Ltd; Basildon; On-site; GBP 27,000 - 38,000; Full time

Job summary

4Recruitment Services Ltd in Basildon, Essex, is seeking a Neighbourhood Housing Officer to work onsite daily for a housing association. The role involves managing the Basildon area with occasional travel to other regions, and a vehicle is essential for duties.

You will conduct tenancy visits, sign-ups, and inspections, address anti-social behaviour, and work with partners to improve neighbourhood safety and service delivery.

Qualifications

• CVs must demonstrate experience in tenancy management and estate inspections.
• Experience of dealing with customers in person and enjoys working with people in the community.
• Ability to robustly challenge teams delivering services to hold them to account.
• Experience of providing good customer service.
• Full UK driving license and access to own transport for business use.

Responsibilities

• Assist centrally based teams by completing customer visits, viewings and sign-up appointments.
• Identify tenancy breaches and reports of anti-social behaviour.
• Ensure estates are clean, safe and well maintained and improvements are delivered.
• Investigate breaches of tenancy and support vulnerable customers in collaboration with colleagues and external agencies.
• Visit customers in breach of tenancy or lease; assess ongoing tenancy sustainment needs.

Skills

Tenancy management

Estate inspections

Customer service

Community engagement

Driving license

Job description

4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association based in Basildon, Essex.

Although the role has responsibility for managing the Basildon area, extensive travel across the other local regions is required from time to time to cover others and a vehicle to do this will be essential. The role is resident facing and so onsite daily.

Main purpose of the role:

• To assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour
• To ensure neighbourhood estates are clean, safe and well maintained, and improvements are identified, planned and delivered.
• To investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Develop and deliver neighbourhood plans and local offers.
• Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
• Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
• Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
• Liaise with other clients departments on neighbourhood improvements and services
• Visit customers in breach of their tenancy or lease agreement where tasked to do so
• Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
• Conduct viewings and sign ups or tenancy assignments.
• Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
• Assist with major incidents and the decanting of tenants

ESSENTIAL REQUIREMENTS INCLUDE:

• CVs must demonstrate experience in tenancy management and estate inspections.
• Experience of dealing with customers in person and enjoys working with people in the community.
• Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold them to account
• Experience of providing good customer service
• Full UK driving license and access to own transport for business use.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.