Neighbourhood Case Manager

Central London Community Healthcare NHS Trust; Potters Bar; On-site; GBP 52,000 - 59,000; Full time

Job summary

Central London Community Healthcare NHS Trust is recruiting a Neighbourhood Case Manager (Band 7) for the Hertsmere Neighbourhood Proactive Care Service in Potters Bar. The role focuses on holistic assessments, care coordination, and reducing unplanned admissions within a proactive, multidisciplinary framework.

The post requires a full UK driving licence and access to a car for business use. Salary ranges from £51,657 to £58,785 per annum, with a permanent contract and full-time hours.

Qualifications

• Registered Nurse or Allied Health Professional with NHS community experience.
• Experience coordinating care in multidisciplinary teams.
• Ability to perform comprehensive community assessments.
• Full UK driving licence and access to a car.

Responsibilities

• Overseeing care in the Proactive Anticipatory Care Service and line management.
• Develop integrated care plans and multidisciplinary discussion.
• Undertake comprehensive assessment of complex care needs.

Skills

Out-of-hospital care

Communication

Multidisciplinary teamwork

Patient assessment

Education

RN or AHP

NMC Registration

Post-registration education

Non medical Prescriber

Job description

Putting community at the heart of everything we do.

Proud to be a prospective advanced foundation trust, CLCH is one of the largest community healthcare providers in the country, employing more than 4,500 staff and caring for more than four million people across London and Hertfordshire. We believe in working together to give children a better start and adults greater independence. Our diverse team of professionals supports patients at every stage of their lives, from health visiting for newborn babies to community nursing, stroke rehabilitation, and palliative care.

By joining CLCH, you will be part of a dynamic and supportive team that values innovation, compassion, and excellence. We offer a range of exciting career opportunities and are committed to your professional development and well-being.

To join us and help make a real difference in the communities we work in, browse our latest jobs and opportunities below.

Main area Neighbourhood Case Manager Grade Band 7 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday, core hours 9-5, for part time workers there is some flexibility on the distribution of hours during the week, subject to negotiation.) Job ref 824-HERTS-8254489

Site Potters Bar Community Hospital Town Potters Bar Salary £51,657 - £58,785 per annum, inclusive of HCAS Salary period Yearly Closing 22/09/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

We are recruiting passionate and proactive Neighbourhood Case Managers to join the Hertsmere Neighbourhood Proactive Care Service. This is an exciting opportunity to play a key role in a new team delivering community-based, person-centred care for residents. The focus will be on holistic assessments, care coordination, addressing health inequalities and delivering on the strategic ambition of a 'neighbourhood health service’.

You’ll work as part of a multidisciplinary team supporting a cohort of residents with moderate to severe frailty who have had 2 or more unplanned admissions within the last year, linking them to health, social care, and voluntary sector services.

This service will see the shift from reactive care to proactive identification by using risk stratification searches within Primary Care records. The searches will identify a cohort of patients who would benefit from targeted intervention to improve outcomes, their overall experience and reduce the likelihood of further unplanned admissions. The service will operate alongside a number of other acute and community services, with the ability to step patients up into appropriate services - including the highly successful virtual ward models in South and West Hertfordshire.

As this is a community-based role, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

The post holder will be responsible for:

Overseeing care provided in the Proactive Anticipatory Care Service. This will include line management of the Neighbourhood case coordinator, ensuring proportionate and holistic patient assessment is completed, developing integrated care plans which anticipate potential future needs, using an effective multidisciplinary platform for discussion of complex cases, and maximising the value added by the role of senior clinicians.

This will include:

• Provision of a proactive, personalised and multidisciplinary case management approach to “high risk” patients identified through a risk stratification search in the Neighbourhood. This includes those with end stage disease who are approaching end of life, have moderate to severe frailty or dementia and have had 2 or more unplanned hospital admissions.
• Facilitation of timely, effective, and purposeful multidisciplinary discussion and decision making, resulting in coordinated and integrated care plans which can effectively anticipate and respond to changing patient needs.
• Undertaking comprehensive assessment of complex care needs using tools and templates available within the electronic clinical record.

This role presents as an excellent opportunity to work in a topical area of service delivery within the NHS right now and will provide the opportunity to gain service development skills.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Person specification

Education/Qualifications

• Registered Nurse (RN) or AHP
• NMC Registration / HCPC Registration
• Evidence of post-registration education and training relevant to role
• Non medical Prescriber

Experience

• Recent clinical nursing or AHP experience negotiating and liaising within a multidisciplinary team
• Working with people with complex health needs
• Supporting students and other learners e.g. HCAs teaching others in the practice environment
• Experience of undertaking comprehensive assessment by utilising evidence based care.
• Previous experience in the Nursing or AHP process, care planning and fluent in record keeping
• Experience of providing holistic care that involves the multidisciplinary team.
• Post registration experience in a NHS community environment
• Experience of training other students.
• Experience in completion of advanced care plans and treatment escalation care planning

Skills and Knowledge

• Knowledge of out of hospital care and the role of community services
• Ability to listen effectively and ability to give constructive feedback to clients and colleagues.
• Knowledge of how Equal Opportunities can be implemented in practice
• Knowledge of reasonable response to service user needs and prioritising and dealing with those needs with a required urgency.
• Awareness of the management and use of data in the NHS setting
• Knowledge of risks involved in working in the community.
• Knowledge of management of long term condition e.g. Diabetes and an understanding of the concept of self- management.
• Knowledge of recent government legislation and changes in community care delivery
• Understanding of resource management
• Understanding of health inequalities and reasonable adjustment legislation

Key Attribute

• Ability to work in a team and be a proactive member and able to engage in change process in the team.
• Ability to organise and participate in weekly work allocation and be able to prioritise and delegate effectively.
• Ability to assess a situation and act promptly.
• Ability to implement learning in practice and inform others.
• Ability to communicate well verbally and in writing such as computerised documentation and data entry
• Ability to facilitate and support students and HCAs
• As this is a community-based role, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
• Ability to critically analyse and evaluate research relevant to practice.

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Ugomma Wright Job title Head of Clinical Services -Hertsmere Neighbourhood Email address [e-mail] Telephone number 07423792575