Proactive Care team - Neighbourhood Case Coordinator

Central London Community Healthcare NHS Trust; Potters Bar; Hybrid; GBP 30,000 - 33,000; Part time

Job summary

Central London Community Healthcare NHS Trust is recruiting a proactive Neighbourhood Case Coordinator (Band 4) for Hertsmere. Based at Potters Bar Community Hospital, this 26.25 hour per week role combines clinical visits with administrative tasks and care coordination.

You will support residents with long-term conditions, work with a multidisciplinary team, arrange appointments, and liaise with health and social care services to reduce unnecessary hospital admissions.

Qualifications

• GCSEs including Maths and English at grade C or equivalent.
• Foundation Degree in Health and Social Care or equivalent.
• Diploma NVQ Care Level 3 or equivalent.
• Care Certificate programme completed or willing to undertake.
• Willingness to undertake further training.

Responsibilities

• Visit patients at home or in clinics to assess and monitor long-term conditions.
• Provide advice to enable independent living and reduce hospital admissions.
• Coordinate care with health and social care professionals.
• Produce clinic letters and MDT minutes and manage appointments.

Skills

Verbal and written communication

Teamwork in multi-professional setting

Proactive and innovative

Prioritisation under pressure

Self-management

Education

GCSE Maths and English (grade C)

Foundation Degree in Health and Social Care

NVQ Care Level 3

Care Certificate

Willingness to undertake further training

Tools

Microsoft Office

Outlook/diary management

System One data entry

Job description

Putting community at the heart of everything we do.

Proud to be a prospective advanced foundation trust, CLCH is one of the largest community healthcare providers in the country, employing more than 4,500 staff and caring for more than four million people across London and Hertfordshire. We believe in working together to give children a better start and adults greater independence. Our diverse team of professionals supports patients at every stage of their lives, from health visiting for newborn babies to community nursing, stroke rehabilitation, and palliative care.

By joining CLCH, you will be part of a dynamic and supportive team that values innovation, compassion, and excellence. We offer a range of exciting career opportunities and are committed to your professional development and well-being.

To join us and help make a real difference in the communities we work in, browse our latest jobs and opportunities below.

Proactive Care team - Neighbourhood Case Coordinator

Band 4

Main area Case Coordinator (support worker from a nursing or therapy background) Grade Band 4 Contract Permanent Hours 26.25 hours per week (Monday to Friday 9-5, some flexibility on the distribution of hours over the week for the right candidate, full time and part time applicants considered.) Job ref 824-HERTS-8254756

Site Potters Bar Community Hospital Town Potters Bar Salary £29,812 - £32,715 Per Annum, inclusive of HCAS pro rata (part time) Salary period Yearly Closing 21/09/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

We are recruiting passionate and proactive Neighbourhood Case Coordinators to join the Hertsmere Neighbourhood Proactive Care Service. An exciting part time opportunity (26.25 hrs per week) to play a key role in a new team delivering community-based, person-centred care for residents. Focusing on holistic assessment, care coordination, addressing health inequalities and delivering the strategic ambition of a ‘neighbourhood health service’. This role has both an administrative and patient facing element.

Working as part of a multidisciplinary team supporting a cohort of residents with moderate to severe frailty who have had 2 or more unplanned admissions within the last year, linking them to health, social care and voluntary sector services.

This service will see the shift from reactive care to proactive identification using risk stratification searches within Primary Care records. Searches will identify a cohort of patients who would benefit from targeted intervention to improve outcomes, overall experience and reduce the likelihood of further unplanned admissions. Operating alongside a number of acute and community services, with the ability to step patients up into appropriate services - including the highly successful virtual ward models in South and West Hertfordshire.

As this is a community-based role, there is a requirement to hold a full, UK driving licence with access to a car for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

This Neighbourhood Case Coordinator role is a hybrid clinical/administrative role which would suit a person with experience working as a health care or therapy assistant in community settings who also has good administration skills to support with producing clinic letters, MDT meeting minutes, appointment bookings, etc.

Clinically you will be visiting patients at home or seeing them in clinic based settings to carry out assessment or monitoring of their long term conditions, providing advice and support to enable them to live well and avoid unnecessary hospital admissions, and liaising with health and social care professionals to ensure that care is well coordinated.

Within this role, the post holder will be responsible for:

• Working under delegated authority from a registered nurse or allied health professional (Neighbourhood Case Manager) to support patients on the Proactive Anticipatory Care Service, with the aim of reducing unnecessary admission to hospital by the completion of preventative comprehensive care plans and care coordination across a range of services.
• This support may take the form of virtual consultation and review, face to face assessment or care delivery, professional liaison, and arranging and attending meetings with colleagues from across health and social care.
• Work may be delivered in patient’s own homes, in clinic, or other community settings.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Person specification

Education/Qualifications

• GCSE General Education or equivalent in 5 subjects including Maths and English to a grade C or equivalent.
• Foundation Degree in Health and Social Care or equivalent qualification or experience.
• Diploma NVQ Care level 3 or equivalent qualification or experience.
• All new Healthcare Support Workers across the NHS are required to complete the Care Certificate programme.
• Willingness to undertake further training

Experience

• Experience of working with older people
• Experience of care giving
• Experience of working in a health or social care setting
• Experience with Microsoft office, diary management using outlook or equivalent software.
• Experience of working in the community setting
• Experience using electronic clinical records.

Skills and Knowledge

• Excellent verbal and written communication skills
• Ability to build effective relationships and work as part of a multiprofessional team.
• Excellent oral and written communication and presentation skills.
• Proactive and innovative with a basic understanding of community health care services
• Ability to work under pressure, prioritise effectively and manage competing demands.
• Self-management skills-managing time and workload
• Able to follow instructions and work independently without direct supervision
• Ability to assess a situation, identifying any risk or potential problem and act appropriately
• Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice
• Be willing to drive across West Hertfordshire, potentially in adverse weather conditions.
• The applicant would need to be able to use a map and SAT NAV to navigate to patient’s homes.
• Adaptable and flexible.
• Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations
• The application of the Data protection act and the principles patient confidentiality (information governance)
• Demonstrate the knowledge and understanding of safeguarding in practice.
• Knowledge of the System One data entry system

Key Attribute

• Able to provide evidence of where you have demonstrated the Trust’s
• Values and Behaviours
• Able to demonstrate excellence in Customer Service
• Able to meet the required IT Skills for the post
• As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Ugomma Wright Job title Head of Clinical Services -Hertsmere Neighbourhood Email address [e-mail] Telephone number 07423792575