Proactive Care team - Neighbourhood Case Coordinator

Central London Community Healthcare NHS Foundation Trust; Potters Bar; On-site; GBP 19,000 - 23,000; Full time

Job summary

Central London Community Healthcare NHS Trust is seeking Healthcare Support Workers to join our community-based teams across West Hertfordshire. You will deliver practical care, support independence, and travel to patient homes using a car where required.

We value clear communication, teamwork, and commitment to equality. A full UK driving licence and access to a car are desirable, with training including the Care Certificate for new staff. AI usage during recruitment is discouraged.

Qualifications

• GCSEs including Maths and English at grade C or equivalent.
• Foundation Degree in Health and Social Care or equivalent.
• Diploma NVQ Care level 3 or equivalent.

Skills

Communication skills

Interpersonal skills

IT literacy

Driving licence

Time management

Team collaboration

Problem solving

Education

GCSEs incl Maths/English

Foundation Degree in Health and Social Care

Diploma NVQ Care level 3

Tools

Microsoft Office

Outlook diary management

Job description

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.

Please see attached Job Description and Person Specification for full roles and responsibilities.

Person specification

Education/Qualifications

Essential criteria

• GCSE General Education or equivalent in 5 subjects including Maths and English to a grade C or equivalent.
• Foundation Degree in Health and Social Care or equivalent qualification or experience.
• Diploma NVQ Care level 3 or equivalent qualification or experience.

Desirable criteria

• All new Healthcare Support Workers across the NHS are required to complete the Care Certificate programme.
• Willingness to undertake further training

Experience

Essential criteria

• Experience of working with older people
• Experience of care giving
• Experience of working in a health or social care setting
• Experience with Microsoft office, diary management using outlook or equivalent software.

Desirable criteria

• Experience of working in the community setting
• Experience using electronic clinical records.

Skills and Knowledge

Essential criteria

• Excellent verbal and written communication skills
• Ability to build effective relationships and work as part of a multiprofessional team.
• Excellent oral and written communication and presentation skills.
• Proactive and innovative with a basic understanding of community health care services
• Ability to work under pressure, prioritise effectively and manage competing demands.
• Self-management skills-managing time and workload
• Able to follow instructions and work independently without direct supervision
• Ability to assess a situation, identifying any risk or potential problem and act appropriately
• Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice
• IT skills
• Be willing to drive across West Hertfordshire, potentially in adverse weather conditions.
• The applicant would need to be able to use a map and SAT NAV to navigate to patient's homes.
• Adaptable and flexible.
• Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations

Desirable criteria

• The application of the Data protection act and the principles patient confidentiality (information governance)
• Demonstrate the knowledge and understanding of safeguarding in practice.
• Knowledge of the System One data entry system

Key Attribute

Essential criteria

• Able to provide evidence of where you have demonstrated the Trust's
• Values and Behaviours
• Able to demonstrate excellence in Customer Service
• Able to meet the required IT Skills for the post
• As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer.

We believe that a diverse and inclusive workforce is essential for providing exceptional patient care.

We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive.

Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust