Clinical Operational Lead - Proactive Care Team

Central London Community Healthcare NHS Trust; Potters Bar; On-site; GBP 60,000 - 67,000; Full time

Job summary

Central London Community Healthcare NHS Trust is seeking a Clinical Operational Lead for the Neighbourhood Proactive Care Service in Hertfordshire, based in Potters Bar. The role blends clinical leadership with operational management to drive proactive, person-centred care for residents with frailty and prevention of unplanned admissions.

You will lead a multidisciplinary team, test new care models, and coordinate resources, while developing partnerships with local health and social care

Qualifications

• Registered health professional with community practice experience.
• Leadership and management training completed.
• Experience in district nursing or community practitioner roles.
• Non-medical prescribing experience.
• Experience with multi-disciplinary teams.

Responsibilities

• To act as an expert clinical resource to the neighbourhood, working clinically as required.
• To co-ordinate and maximise capacity within the Proactive Anticipatory Care Service, allocating patient caseloads to clinicians.
• To analyse and interpret patient, staff, and service needs.
• To develop and foster relationships with other health and social care agencies.
• Ensure referrals into the service are responded to promptly.
• To manage relationships and communications with GP Practices within that neighbourhood.

Skills

Advanced leadership

Advanced computer literacy

Multidisciplinary teamwork

Education

Registered allied health professional or registered nurse

Degree/ masters level qualification relevant to community practice

Post-graduate management and/or leadership training

Clinical supervisor training

Specialist Community Practitioner/District Nursing qualification

Non medical prescribing

Job description

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Clinical Operational Lead - Proactive Care Team

Band 8a

Main area clinical operational lead Grade Band 8a Contract Permanent Hours Full time - 37.5 hours per week (Service operates Monday - Friday 8-6, some flexibility on distribution of hours over the week for the right candidate, but will be within these hours.) Job ref 824-HERTS-8254437

Site Potters Bar Community Hospital Town Potters Bar Salary £59,798 - £67,020 Per Annum, inclusive of HCAS Salary period Yearly Closing 22/09/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

We are recruiting a passionate and proactive Clinical and Operational Lead for a new Neighbourhood Proactive Care Service in Hertfordshire.

This is an exciting opportunity to play a key role in delivering community-based, person-centred care for residents. The role will focus on holistic assessments, care coordination, addressing health inequalities and delivering on the strategic ambition of a ‘neighbourhood health service’. This role will have both an operational management and patient facing element.

This service will see the shift from reactive care to proactive identification by using risk stratification searches within Primary Care records. Identifying a cohort of patients who would benefit from targeted intervention to improve outcomes, enhance experience and reduce the likelihood of further unplanned admissions. The service will operate alongside other acute and community services, with the ability to step patients up into appropriate services - including the highly successful virtual ward models in South and West Hertfordshire.

This role presents as an excellent opportunity to work in a topical area of service delivery within the NHS right now and will provide the opportunity to gain service development skills.

As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

You will be responsible for operational delivery of the service, leading and managing a multidisciplinary team.

Working closely with a programme manager, you will test new models of care, identifying interventions which make the most difference to this patient cohort, and evaluating the success of the service.

Clinically, you will be from a nursing, physiotherapy, or occupational therapy background and will have appropriate clinical experience to be able to support a cohort of residents with moderate to severe frailty who have had 2 or more unplanned admissions within the last year.

• To act as an expert clinical resource to the neighbourhood, working clinically as required.
• To co-ordinate and maximise capacity within the Proactive Anticipatory Care Service, taking accountability for allocating patient caseloads to clinicians according to need and competence. Allocation should match available resource and the Clinical Operational Lead will be responsible for predicting required resources and ensuring monthly off duties are developed to reflect this demand.
• To analyse and interpret patient, staff, and service needs.
• To develop and foster relationships and collaborative working with other health and social care agencies and providers.
• Ensure referrals into the service are responded to in an appropriate and timely fashion.
• To manage relationships and communications with GP Practices within that neighbourhood and escape concerns as appropriate.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Person specification

Education/Qualification

• Registered allied health care professional or registered nurse
• Degree/ masters level qualification relevant to community practice or Evidence of recent CPD
• Post-graduate management and/or leadership training
• Clinical supervisor training
• Specialist Community Practitioner/District Nursing qualification
• Non medical prescribing

Experience

• Significant post-qualification experience in a relevant clinical field
• Demonstrate broad experience post registration working in a variety of clinical settings.
• In depth experience of working within multi agency / multi-disciplinary team
• Experience of working with single assessment process
• Experience participating in a research or audit project and implementing full audit cycle
• Experience in mentorship role
• Experience of leading and managing a team
• Experience of managing a budget
• Experience of managing and investigating complaints
• Experience of managing and investigating serious incidents
• Experience of undertaking service analysis / deep dive reviews.

Skills and Knowledge

• Experience of implementing change management programmes e.g. service development
• Demonstrate advanced leadership & management skills
• Advanced computer literacy

Other

• Experience of electronic clinical systems
• As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
• Experience of delivering a mobile working solution

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Ugomma Wright Job title Head of Clinical Services -Hertsmere Neighbourhood Email address [e-mail] Telephone number 07423792575