Neighbourhood Services Officer

Great Places Housing Group; Knutsford; Presencial; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

Great Places Housing Group is looking for a proactive Neighbourhood Services Officer to help our regional team deliver high-quality services to customers and build sustainable communities. The role covers rent arrears, tenancy allocations, estate maintenance, and data input into our housing system.

You will participate in regional projects, support accessibility to digital services, and help resolve customer queries with a focus on fair outcomes, while developing towards Neighbourhood Services

Formación

• GCSE maths and English at grade C/4 or above.
• A clean UK driving licence and access to a car would be desirable.
• Experience of working in a customer focused environment with a high standard of customer service.
• Excellent written and verbal communication skills.
• Ability to work as part of a team and manage tasks with time discipline.
• Keen eye for detail and good organisational skills.
• Competent level of ICT skills including Microsoft applications and ability to use mobile devices.
• Commitment to observed policies and equality and safeguarding standards.

Responsabilidades

• Support the neighbourhood team to help customers manage rent and access financial help.
• Assist with moving customers into new homes, advertising properties, and shortlisting potential tenants.
• Provide assistance to access digital services and use housing management systems.
• Conduct estate inspections to keep properties safe and attractive.
• Signpost customers to local/national services for health, wellbeing and finances.
• Support regional and corporate projects and gather data for customer feedback.

Conocimientos

Customer service

Communication

Teamwork

Time management

ICT skills

Driving licence

Organisation

Attention to detail

Educación

GCSE Maths & English (C/4+)

Herramientas

Microsoft Office

Descripción del empleo

Why are you here?

Reporting to a Neighbourhood Services Manager you will play a key role in supporting our regional team to deliver high quality services to our customers and support the development of strong, sustainable communities.

Neighbourhood Services Officer (NSO)

Why are you here?

Reporting to a Neighbourhood Services Manager you will play a key role in supporting our regional team to deliver high quality services to our customers and support the development of strong, sustainable communities.

You will initially provide support to the team across all the key aspects of housing management including; management of rent arrears, allocation of new homes and ensuring our blocks, schemes, streets and neighbourhoods are well maintained.

There will also be opportunity to be involved in a range of regional and corporate projects that aim to transform the services we deliver, build the resilience of our local communities and create a fantastic environment for our colleagues to flourish.

This position is designed to build the skills and experience required for progression into a Neighbourhood Services Manager role.

What You'll Be Doing…

• Supporting the neighbourhood team to work with customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled
• Supporting the neighbourhood team and customers to move into their new home including advertising the empty property, shortlisting potential new customers. Assisting with viewings with the NSM.
• To provide assistance and support for customers to access digital services
• Having a regular presence within our communities and completing estate inspections to ensure our properties, blocks, schemes and streets are safe and attractive places to live.
• To develop a basic broad range of housing housings to providing advice, sign posting, guidance and effective resolutions to customer queries with a focus on getting it 'right first time'
• Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support.
• Providing project support for a range of regional and corporate projects
• To be responsible for the housekeeping and inputting of data on the housing management system
• Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong
• Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity
• Treating customers and colleagues with respect and empathy
• Working 35 hours per week and having a flexible approach to work

What You'll Need…

• GCSE maths and English or equivalent at grade C/4 or above
• A clean UK driving licence and access to a car would be desirable
• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
• Excellent written and verbal communication skills
• Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
• Keen eye for detail and good organisational skills
• Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop
• Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy