ND Pathway Administrator

Bridgewater Community Healthcare NHS Foundation Trust; Warrington; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking an ND Pathway Administrator in Warrington to provide comprehensive secretarial and administrative support to the Neurodevelopmental Pathway Team. You will register patients, manage triage communications and assist clinicians with various admin tasks.

Flexibility and accurate data handling are essential, with experience in a medical environment advantageous.

Qualifications

• 4 GCSEs including Maths and English or equivalents.
• NVQ 3 in Business Administration or Customer Care.
• RSA Level III in typing or equivalent.
• GDPR knowledge and data protection awareness.
• Experience in medical/clinical settings preferred.

Responsibilities

• Register patients onto SystemOne and communicate outcomes to parents after triage.
• Respond to email enquiries via the teams inbox.
• Provide relief cover at other locations as requested.
• Support ND Pathway Speech and Language Therapists with appointments, scanning and admin.

Skills

Excellent telephone manner

Customer service

GDPR knowledge

Administrative skills

Team player

Education

4 GCSEs including Maths & English

NVQ 3 in Business Administration or Customer Care

RSA Level III in typing

Tools

Microsoft Word

Excel

Access

Publisher

PowerPoint

Job description

Go back North Cheshire and Mersey NHS Foundation Trust (BCH)

ND Pathway Administrator

The closing date is 29 October 2026

Pleasenote this post is internal to North Cheshire and Mersey employees

This B3 Administrator role is anew position within the Neurodevelopmental Pathway Team, Warrington SpecialistChildrens Services. We are a small, butvery busy team and are looking for somebody with excellent administration andcommunication skills. You will be proficientin the use of Microsoft Office, a good team player and flexible in yourapproach to your work. Due to the natureof our patients needs, it is paramount that you are sympathetic andunderstanding when communicating with their families. Preferably, you will have experience ofworking in a medical environment or have proven transferable skills for thisposition. There may be times when youwill be required to travel across the trust, therefore, you will need to be able to travel independently to meet the Services needs. This is an exciting position, and weencourage you to apply if you feel you have the experience and skills for thisrole.

Main duties of the job

You will work closely with the community paediatricians administration team as well as clinicians. Your priority will be registering patients onto our database (SystemOne) and communicating outcomes back to parents aftertriage. You will respond to emailenquiries via the teams inbox. A keen eye for detail is important for this post and data protection is a must at all times. You must be able to demonstrate your knowledge of GDPR.

Another element of this position will be supporting the ND Pathway Speech and Language Therapists, including booking appointments, scanning and general administration tasks.

About us

Flexible working will be considered for all roles.

North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.

Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).

They underpin everything we do and everything we aspire to be as an organisation.

Our mission

We will be exceptional for our patients, our communities and each other

Our vision

We will be a great organisation providing excellent healthcare and opportunities to work and learn

Our values

• Kind: We are caring, supportive and respectful to everyone
• Open: We are honest, transparent and open to new ways of working
• Fair: We listen, value our differences and are inclusive to all
• One team: We work well together and with our communities

Job responsibilities

• To provide comprehensive secretarial and administrative support to the community clinics and associated health professionals and will actively participate and contribute to the development of the service;
• To provide a customer focused service to the users of the clinics to incorporate the co-ordination of appointments and workload management for the clinics liaising with all staff;
• To provide relief cover at other locations as requested.

Full Job Description attached.

Person Specification

Relationships

• If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.

Qualifications

• 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalents.
• NVQ 3 in Business Administration or Customer Care
• RSA Level III in typing or equivalent.

Skills & Knowledge

• Good working knowledge of Microsoft Word and other Microsoft packages to include external databases and system packages. Excel/Access Publisher/PowerPoint
• Microsoft Word/Excel/Access
• Excellent telephone manner and excellent customer service skills.

Right to Work

• Do you currently have the unrestricted right to work in the UK?
• If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
• Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.

Experience

• Significant proven experience in an administrative role.
• Ability to work to and meet deadlines.
• Experience of working in a pressured environment.
• Minute Taking
• Experience of working in a clinic/ office environment.
• Medical Secretarial experience.
• Previous experience of using an appointment booking system.

Job Specific Requirements

• The ability to travel independently across the Trust
• The ability to work flexibly in accordance with service needs
• Ability to communicate effectively with people at all levels, overcoming barriers to communication including difficult or challenging conversations.
• Ability to file records at high and low levels which may be unwieldy.
• Self-motivated and able to work under a range of pressures.
• Maintenance of confidentiality and diplomacy at all times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cheshire and Mersey NHS Foundation Trust (BCH)