Head Of Service - Engineering

SER Limited; Leeds; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company car

Company phone

Job summary

SER Limited is seeking a Head of Service to lead the UK service and engineering function from Leeds. You will oversee a team of service engineers and subcontractors across service, maintenance, installation, upgrade, rebuild and commissioning work. This hands-on role requires strong leadership, the ability to allocate resources and maintain client relationships while driving growth.

Location: Leeds. Salary £45,000 - £55,000 per annum, 37 hours per week.

Qualifications

• Experience leading UK-wide service operations
• Ability to plan engineer workloads and field activities
• Strong stakeholder management and customer liaison abilities

Responsibilities

• Take ownership of UK service operations and day-to-day delivery.
• Plan and schedule engineers, workloads and field activities.
• Allocate resources effectively and manage changing priorities.
• Monitor engineer utilisation, service performance and response times.
• Manage reactive and emergency breakdown requirements.
• Ensure service records, reports and engineer timekeeping are accurate.
• Coordinate engineers, subcontractors and suppliers.
• Manage site activities and project progress.
• Conduct site surveys and technical assessments.
• Estimate labour, material and engineering requirements.
• Monitor service profitability and margins.
• Identify opportunities for service contracts, upgrades and business.

Skills

Leadership

Project management

Customer relations

Engineering leadership

Education

Engineering degree or HNC/HND

PRINCE2/APM certification

Tools

CMMS

ERP

Job description

Job - ID (phone number removed)

Head of Service

Are you an experienced Service Manager, Engineering Manager, Operations Manager or Site Manager ready to take ownership of a UK-wide service operation?

We're looking for a hands-on engineering leader who can bring structure to a busy service operation, lead from the front and build strong relationships with both customers and engineers.

As Head of Service, you will lead the UK Service & Engineering function, overseeing a team of Service Engineers and subcontractors across a varied portfolio of service, maintenance, installation, upgrade, rebuild and commissioning work.

This is a genuinely varied role. One day you could be reviewing project costs and allocating engineers; the next you could be visiting a customer site, resolving a technical issue or supporting an installation.

You'll have the opportunity to influence how the service department operates and play a major part in its future growth.

Location: Leeds

Salary: £45,000 - £55,000 per annum, depending on experience and qualifications

Hours: 37 hours per week

Benefits: Company car and company phone

Travel: UK-wide travel, with regular customer site visits and occasional overnight stays

Your responsibilities will include but not limited to:

• Take ownership of UK service operations and day-to-day delivery.
• Plan and schedule engineers, workloads and field activities.
• Allocate resources effectively and manage changing priorities.
• Monitor engineer utilisation, service performance and response times.
• Manage reactive and emergency breakdown requirements.
• Ensure service records, reports and engineer timekeeping are accurate.
• Coordinating engineers, subcontractors and suppliers,
• Managing site activities and project progress
• Conduct site surveys and technical assessments
• Estimate labour, material and engineering requirements
• Monitor service profitability and margins
• Identify opportunities for service contracts, upgrades and business.

Desirable

• HNC/HND or degree in an engineering discipline.
• IOSH Managing Safely or NEBOSH.
• PRINCE2, APM or other project management qualification.
• Experience with CMMS, ERP or service management systems.
• Experience managing customer projects.

ser-in