Head of Field Service Engineering – UK Operations

Samuel Frank; Leeds; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Company car

Bonus

Fuel card

37-hour working week

Job summary

Samuel Frank is recruiting for a Head of Service to join an established engineering business in Leeds. The role leads the UK service operation, overseeing field engineers, customer requirements and the department's commercial performance.

The position is primarily operational (about 70%), with some commercial focus, involving UK travel, on-site visits and potential after-hours support as required. It offers scope to grow the service offering and department over time.

Responsibilities

• Leading and managing the UK service department, including Service Engineers and subcontractors
• Planning, scheduling and coordinating field engineers, workloads and service activities
• Managing installation, upgrade, rebuild, refurbishment and commissioning projects from planning through to completion
• Organising engineer resources, tools, materials, van stock and service equipment
• Managing reactive breakdowns and urgent service requirements
• Scoping service work, preparing quotations and estimating labour, materials, engineering time and project costs
• Producing RAMS, carrying out site-specific risk assessments and ensuring engineers work in line with HSE and customer requirements
• Reviewing engineer service reports, timesheets, customer action plans and service documentation
• Identifying service, upgrade and new customer opportunities and supporting service contract growth

Job description

Samuel Frank is recruiting for a Head of Service to join an established engineering business in Leeds. The role leads the UK service operation, overseeing field engineers, customer requirements and the department's commercial performance.

The position is primarily operational (about 70%), with some commercial focus, involving UK travel, on-site visits and potential after-hours support as required. It offers scope to grow the service offering and department over time.