National Multi-Site Security Contracts Lead

Anchor Group Services; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Anchor Group Services is seeking a Contracts Manager to oversee security services across a national portfolio. You will lead Site Managers and frontline teams, ensuring contracts, SLAs, and KPIs are met while maintaining client satisfaction and compliance.

You will drive continuous improvement, manage labour and budgets, and work with HR on disciplinary and welfare matters, with national travel required.

Qualifications

• Proven leadership of multi-site security teams.
• Strong client relationship management and stakeholder engagement.
• Commercial awareness with budgeting and contract performance experience.
• Excellent communication, organisation and problem-solving skills.
• Experience delivering service against KPIs and contractual requirements.
• Familiarity with security regulations, risk and compliance.
• Proficiency in MS 365 applications; experience with workforce systems.

Responsibilities

• Provide operational leadership across a portfolio of customer sites.
• Ensure services align with contracts, SLAs, and client expectations.
• Manage Site Managers, Supervisors and security staff across locations.
• Conduct site inspections and quality assurance visits for compliance.
• Build relationships with client stakeholders and escalate operational matters.
• Lead KPI reviews and deliver performance reports.
• Ensure compliance with SIA, GDPR, H&S and company policies.
• Investigate incidents and implement corrective actions.
• Support business continuity and resilience across sites.
• Oversee labour deployment, recruitment and absence management.
• Conduct performance reviews and HR-related processes.
• Monitor contract performance, budgets and labour costs.
• Identify opportunities for improvement and growth.
• Assist mobilisation, variations and growth opportunities.

Skills

Leadership

Client relationships

Commercial awareness

Communication

Organisation

Problem solving

KPI management

SLA compliance

Microsoft 365

Workforce management systems

Tools

Microsoft 365

Timegate/Partner System

Job description

Anchor Group Services is seeking a Contracts Manager to oversee security services across a national portfolio. You will lead Site Managers and frontline teams, ensuring contracts, SLAs, and KPIs are met while maintaining client satisfaction and compliance.

You will drive continuous improvement, manage labour and budgets, and work with HR on disciplinary and welfare matters, with national travel required.