Multi-Site Contracts Manager - Security & Operations

Anchor Group Services; United Kingdom; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Anchor Academy access

Cycle to Work Scheme

Auto Enrolment Pension

Free Employee Assistance Programme 24/

Hospital Saturday Fund

Reward and Recognition awards

Career development opportunities

Job summary

Anchor Group Services is seeking a Contracts Manager to oversee security services across a portfolio of customer sites. You will lead Site Managers, Security Supervisors and frontline teams, ensuring contractual requirements and KPIs are met while delivering client satisfaction and regulatory compliance.

The role requires a full UK driving licence and willingness to travel nationally, with 40 hours per week and regular meetings at the Chester Head Office.

Qualifications

• Experience in logistics, warehousing, distribution or industrial environments is desirable.
• Strong leadership and ability to motivate remote teams.
• Excellent client relationship management and stakeholder engagement experience.
• Strong commercial awareness with experience managing staffing budgets and contract performance.
• Excellent communication, organisational and problem-solving skills.
• Experience managing service delivery against KPIs and contractual requirements.
• Good understanding of SIA regulations, Health & Safety legislation, risk management and security compliance standards.

Responsibilities

• Provide operational leadership across a portfolio of customer sites.
• Ensure all security services are delivered in line with contractual requirements, SLAs and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits and quality assurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed management information and performance reports.
• Ensure full compliance with SIA requirements and GDPR.
• Investigate incidents and operational challenges, implementing corrective actions.
• Support business continuity planning and ensure sites remain resilient.
• Manage labour deployment, workforce planning and recruitment across the portfolio.
• Conduct performance reviews and disciplinary processes with HR.
• Monitor contract performance, budgets and labour costs for efficient service delivery.
• Identify opportunities for continuous improvement and value creation.
• Support contract mobilisation and growth opportunities.

Skills

Leadership

Client Relationships

Stakeholder Engagement

Commercial Awareness

Communication

KPIs & SLAs

SIA Knowledge

Time Management

Tools

Microsoft 365

Timegate

Partner System

Job description

Anchor Group Services is seeking a Contracts Manager to oversee security services across a portfolio of customer sites. You will lead Site Managers, Security Supervisors and frontline teams, ensuring contractual requirements and KPIs are met while delivering client satisfaction and regulatory compliance.

The role requires a full UK driving licence and willingness to travel nationally, with 40 hours per week and regular meetings at the Chester Head Office.