Key Account Director

COREcruitment Ltd; United Kingdom; On-site; GBP 75,000 - 120,000; Full time

Job summary

COREcruitment Ltd seeks a dynamic Key Account Director to own and grow a portfolio of strategic customer accounts. You will be the senior point of contact for key clients, ensuring service commitments are delivered while expanding relationships and revenue.

You will work with sales, service, operations and leadership to deliver an outstanding customer experience. This field-based role requires travel, a strong track record in account management and senior-level negotiation.

Qualifications

• Proven experience managing key accounts or strategic relationships.
• Track record of achieving revenue, retention or activity targets.
• Excellent communication, presentation and relationship management skills.
• Confident negotiating and influencing at senior stakeholder and board level.
• Strong organisational skills; manage multiple accounts, priorities and deadlines.
• Proactive, hands-on and solutions-focused approach.
• Experience of quoting, tendering or contract-based account management.
• Proficient in Excel and preparing professional documents/reports.
• Positive, energetic and customer-first mindset.
• Willingness to travel regularly as part of a field-based role.

Responsibilities

• Manage a portfolio of key accounts as the senior contact for strategic clients.
• Build long-term relationships and account plans to support retention and growth.
• Identify expansion opportunities within existing accounts.
• Contribute to account and contract tender opportunities and new targets.
• Lead account-related projects for new contracts, mobilisations and major initiatives.
• Resolve complex account issues by coordinating internal teams for solutions.
• Oversee account activity including service performance, deliveries and reporting.
• Attend client meetings and lead business reviews at board level.
• Prepare proposals, quotations and commercial documents; negotiate at senior level.
• Coach and develop colleagues within the key accounts team.
• Collaborate with Head of Key Accounts and leadership to maintain high service standards.
• Aim for revenue/activity targets and meet deadlines and expectations.
• Produce weekly and monthly reports per client and management needs.

Skills

Key account management

Revenue growth

Relationship management

Senior-level negotiation

Organisational skills

Proactive problem solving

Tendering & contracts

Documentation & reporting

Travel mindset

Tools

Excel

Job description

Our client is growing at pace and to support that we are seeking a dynamic, commercially focused Key Account Director to own, develop and grow a portfolio of strategic customer accounts. This is a high-impact, field-based role for a confident relationship builder who can combine strong account management with commercial acumen, operational insight and effective leadership.

You will act as the senior point of contact for key customers, ensuring contractual service commitments are delivered while identifying opportunities to deepen relationships, improve retention and drive revenue growth. You will work closely with sales, service, operations and senior leadership to deliver an outstanding customer experience.

What You'll Do

• Manage a portfolio of key accounts, acting as the trusted senior contact for strategic clients.
• Build long-term relationships and account plans that support retention, renewal and growth.
• Identify and progress expansion opportunities within existing customer accounts.
• Support the penetration of new target accounts and contribute to key account and contract tender opportunities.
• Lead and support account-related project management for new contracts, mobilisations and major initiatives.
• Resolve complex or challenging account issues, bringing together internal teams to deliver practical solutions.
• Oversee key account activity including service performance, compliance, equipment deliveries and customer reporting.
• Attend client meetings, lead business reviews and present confidently at board level.
• Prepare high-quality proposals, quotations and commercial documents; negotiate at senior business level.
• Coach and develop the skills of colleagues within the key accounts team.
• Work with the Head of Key Accounts and senior leadership to maintain the highest standards of service.
• Achieve revenue and activity targets, while meeting deadlines and customer expectations.
• Produce accurate weekly and monthly reports in line with customer and management requirements.

What We're Looking For

• Proven experience managing key accounts or strategic customer relationships.
• A strong record of achieving and exceeding revenue, retention or activity targets.
• Excellent communication, presentation and relationship-management skills.
• Confident negotiating and influencing at senior stakeholder and board level.
• Strong organisational skills, with the ability to manage multiple accounts, priorities and deadlines.
• A proactive, hands-on and solutions-focused approach.
• Commercially aware, with experience of quoting, tendering or contract-based account management.
• Proficient in Excel and confident preparing professional documents and reports.
• A positive, energetic and customer-first mindset.
• Willingness to travel regularly as part of a field-based role.

You must be able to live and work in the UK without restriction.

You must be a driver, with a full clean license.